Softwr

Customer Support · head to head

Re:amaze vs Dialpad Contact Center

Re:amaze logo

Re:amaze

Customer Support

Customer messaging for online businesses

From
$29/month
Rated
-
Full reviewWebsite
Dialpad Contact Center logo

Dialpad Contact Center

Customer Support

AI-powered cloud contact center

From
$95/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; Dialpad Contact Center the AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • They diverge on capability: Re:amaze covers Multi-channel inbox, Dialpad Contact Center covers Voice Intelligence.

Where they differ

Only the attributes on which Re:amaze and Dialpad Contact Center actually diverge.

Attributes where Re:amaze and Dialpad Contact Center differ
AttributeRe:amazeDialpad Contact Center
Starting price$29/month$95/month
PlatformsWeb, Ios, AndroidWeb, Desktop, Ios, Android
Founded20122011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • Live chat
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • Shopify
  • BigCommerce

Only in Dialpad Contact Center

  • Voice Intelligence
  • Real-time transcription
  • Sentiment analysis
  • Agent coaching
  • Quality assurance
  • Analytics
  • Salesforce
  • HubSpot

Both cover

  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Multichannel customer support across email, chat, social and SMSnot Dialpad Contact Center
  • Running a help centre and chatbots for an ecommerce storenot Dialpad Contact Center

Dialpad Contact Center

  • Cloud contact centre with voice, messaging and AI assistancenot Re:amaze
  • Routing and monitoring customer calls with live transcriptionnot Re:amaze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

Dialpad Contact Center

  • The AI agent is sold as a pool of prepaid credits rather than a seat price, so cost depends on conversation volume
  • No per user price, seat minimum or feature comparison is published for any plan
  • The pricing page directs every enquiry to sales or an ROI calculator instead of stating a rate

Pricing, plan by plan

Re:amaze

$29/month
  • Basic$29/month
    • Unlimited channels
    • Basic automation
    • FAQ
  • Pro$49/month
    • Live view
    • Advanced workflows
    • Push campaigns
  • Plus$69/month
    • Staff reports
    • Custom roles
    • SMS support

Dialpad Contact Center

$95/month
  • Essentials$95/month
    • Voice
    • Real-time AI
    • Analytics
  • Advanced$135/month
    • Essentials + Digital
    • WFM
    • Custom integrations
  • Premium$170/month
    • Advanced + Full suite
    • SLA guarantee

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Re:amaze review

Choose Dialpad Contact Center if

  • You need voice intelligence.
  • You work on Web, Desktop, Ios, Android.
  • You also want real-time transcription.
Dialpad Contact Center review

Questions people ask

Is Re:amaze or Dialpad Contact Center better?
Neither clearly leads. Re:amaze starts at $29/month and Dialpad Contact Center at $95/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or Dialpad Contact Center?
Re:amaze starts at $29/month and Dialpad Contact Center at $95/month.
Does Re:amaze or Dialpad Contact Center run on more platforms?
Re:amaze runs on Web, Ios, Android. Dialpad Contact Center runs on Web, Desktop, Ios, Android.
What is Re:amaze best used for?
Re:amaze is most often used for multichannel customer support across email, chat, social and sms, running a help centre and chatbots for an ecommerce store. Of those, multichannel customer support across email, chat, social and sms and running a help centre and chatbots for an ecommerce store are not what Dialpad Contact Center is typically brought in for.
What can Re:amaze do that Dialpad Contact Center cannot?
Re:amaze covers Multi-channel inbox, Live chat, FAQ center, Chatbots. Dialpad Contact Center covers Voice Intelligence, Real-time transcription, Sentiment analysis, Agent coaching. Both handle GDPR, Web support, Ios support, Android support.
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