Softwr

Software · head to head

Pure Chat vs Haptik

Pure Chat logo

Pure Chat

Software

Simple and affordable live chat for any business

From
Free
Rated
-
Full reviewWebsite
Haptik logo

Haptik

Software

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Pure Chat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator; Haptik no pricing is published, and no tier, cost structure or minimum is disclosed
  • They diverge on capability: Pure Chat covers Live chat widget, Haptik covers Conversational AI.

Where they differ

Only the attributes on which Pure Chat and Haptik actually diverge.

Attributes where Pure Chat and Haptik differ
AttributePure ChatHaptik
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile, Messaging apps, Voice
Founded20112013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Pure Chat

  • Live chat widget
  • Visitor information
  • Chat transcripts
  • Department routing
  • Salesforce
  • HubSpot
  • Zapier
  • Mobile app support

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • Slack
  • Mobile support

Both cover

  • API
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Pure Chat

  • Small single-site teams needing live chat with SMS notificationsnot Haptik

Haptik

  • Building conversational AI assistants for customer supportnot Pure Chat
  • Automating customer conversations across messaging channelsnot Pure Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pure Chat

  • Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
  • Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Pricing, plan by plan

Pure Chat

Free
  • FreeFree
    • Up to 1 agent
    • Basic chat
  • Premium$50/month
    • Unlimited agents
    • Advanced features
  • Business$100/month
    • White-label
    • Premium support

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Pure Chat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor information.
Pure Chat review

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Questions people ask

Is Pure Chat or Haptik better?
Neither clearly leads. Pure Chat starts at Free and Haptik at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Pure Chat or Haptik?
Pure Chat has a free tier; the other does not. Paid plans start at Free for Pure Chat and On request for Haptik.
Does Pure Chat or Haptik run on more platforms?
Pure Chat runs on Web, Mobile app, IOS, Android. Haptik runs on Web, Mobile, Messaging apps, Voice.
Can I use Pure Chat for free?
Yes. Pure Chat has a free tier, so you can try it without paying. Haptik starts at On request.
What is Pure Chat best used for?
Pure Chat is most often used for small single-site teams needing live chat with sms notifications. Of those, small single-site teams needing live chat with sms notifications is not what Haptik is typically brought in for.
What can Pure Chat do that Haptik cannot?
Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Both handle API, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Pure Chat

More on Haptik

Keep looking

Other head to heads