Softwr

Remote Work · head to head

Make vs Twilio

Make logo

Make

Remote Work

The platform for the new way of working

From
Free
Rated
-
Full reviewWebsite
Twilio logo

Twilio

Telecommunications

Cloud communications platform for SMS, voice, and video

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Make free tier limited to 1,000 credits per month; Twilio pricing becomes unpredictable with carrier fees and additional charges for compliance, recordings, and phone number rentals
  • They diverge on capability: Make covers Visual workflow builder, Twilio covers SMS messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Make and Twilio actually diverge.

Attributes where Make and Twilio differ
AttributeMakeTwilio
Pricing modelfreemiumUnknown
PlatformsWebWeb, APIs, Python, JavaScript, Ruby, Java, PHP, C#
CategoryRemote WorkTelecommunications
Founded20132008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Make

  • Visual workflow builder
  • Webhooks
  • API connectors
  • Conditional logic
  • Data transformation
  • Error handling
  • Scheduling
  • Team collaboration

Only in Twilio

  • SMS messaging
  • Voice calls
  • Video conferencing
  • Programmable communication
  • Slack
  • HubSpot
  • Zapier
  • Mobile support

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Make

  • Automating integrations between 3,000+ pre-built applicationsnot Twilio
  • Building AI agents and workflow automation without extensive codingnot Twilio
  • Enterprise automation with GDPR, SOC 2 Type II compliancenot Twilio
  • Rapid deployment of automations from concept to livenot Twilio

Twilio

  • Customer engagementnot Make
  • Lead generationnot Make
  • Customer supportnot Make
  • Sales automationnot Make

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Make

  • Free tier limited to 1,000 credits per month
  • Free tier restricted to 2 active scenarios maximum
  • Free tier enforces 15-minute minimum scheduling interval
  • Credit-based model means costs scale with usage volume, not just features

Twilio

  • Pricing becomes unpredictable with carrier fees and additional charges for compliance, recordings, and phone number rentals
  • Phone number rentals are required for every number used, with carrier fees varying by region and billed separately
  • Dashboard is not optimized for mobile use and logs are difficult to access

Pricing, plan by plan

Make

Free

No published plan breakdown. See the Make review.

Twilio

Free
  • Pay-as-You-Go$undefined/mo
    • Usage-based pricing
    • No monthly minimum
    • SMS, voice, video, messaging

Which should you pick?

Choose Make if

  • You need visual workflow builder.
  • You want to start without paying.
  • You also want webhooks.
Make review

Choose Twilio if

  • You need sms messaging.
  • You want to start without paying.
  • You work on Web, APIs, Python, JavaScript, Ruby, Java, PHP, C#.
  • You also want voice calls.
Twilio review

Questions people ask

Is Make or Twilio better?
Neither clearly leads. Make starts at Free and Twilio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Make or Twilio?
Make starts at Free and Twilio at Free.
Does Make or Twilio run on more platforms?
Make runs on Web. Twilio runs on Web, APIs, Python, JavaScript, Ruby, Java, PHP, C#.
Can I use Make for free?
Both have a free tier, so you can try either at no cost before committing.
What is Make best used for?
Make is most often used for automating integrations between 3,000+ pre-built applications, building ai agents and workflow automation without extensive coding, enterprise automation with gdpr, soc 2 type ii compliance, rapid deployment of automations from concept to live. Of those, automating integrations between 3,000+ pre-built applications and building ai agents and workflow automation without extensive coding are not what Twilio is typically brought in for.
What can Make do that Twilio cannot?
Make covers Visual workflow builder, Webhooks, API connectors, Conditional logic. Twilio covers SMS messaging, Voice calls, Video conferencing, Programmable communication. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Make: How is Make priced and does the free plan expire?

Make offers a free plan with 1,000 credits per month at no cost and no time limit. The free plan includes the no-code workflow builder, access to 3,000+ apps, and customer support. Paid tiers (Core, Pro, Teams) are $9-$29/month with 10,000+ credits included.

Source
Twilio: What is Twilio's pricing model?

Twilio uses pay-as-you-go usage-based pricing with no monthly minimums or contracts. SMS costs $0.0083 per US message, voice calls cost $0.014 per minute, phone numbers cost $1.15 per month.

Source
Make: What happens if I exceed my monthly credits?

Extra credits beyond the monthly allowance can be purchased in bundles of 1,000 or 10,000. Auto-purchasing is available for Core, Pro, and Teams plans to automatically buy additional credits when needed.

Source
Twilio: Does Twilio offer a free tier?

Yes, Twilio offers a free trial indefinitely with no credit card required for limited usage, plus a 7-14 day free trial period on paid plans.

Source
Make: Can I save money by switching to annual billing?

Yes, annual plans offer 15% or more savings compared to monthly billing. Monthly subscriptions continue until the end of the billing month, while annual plans run for 12 months.

Source
Twilio: What communication channels does Twilio support?

Twilio supports SMS, WhatsApp, RCS, MMS for messaging; Voice API and SIP Trunking for voice; Email via Twilio SendGrid; Video API; and Chat via Conversations API.

Source
Make: What happens to unused credits if I cancel?

Unused monthly credits expire at the end of each billing cycle. With annual subscriptions on Pro and Teams plans, credits are maintained for the full 12-month term. Users can cancel at any time and the organization converts to the free plan after the current billing cycle ends.

Source
Make: How many active scenarios can I create on the free plan versus paid plans?

The free plan is limited to 2 active scenarios and has a 15-minute minimum interval between runs. Paid plans (Core and above) offer unlimited active scenarios with the ability to schedule runs down to the minute.

Source
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