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Live Chat & Chatbots · head to head

LivePerson vs Haptik

LivePerson logo

LivePerson

Live Chat & Chatbots

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Haptik logo

Haptik

Live Chat & Chatbots

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Haptik no pricing is published, and no tier, cost structure or minimum is disclosed
  • They diverge on capability: LivePerson covers Live chat, Haptik covers Multi-channel support.

Where they differ

Only the attributes on which LivePerson and Haptik actually diverge.

Attributes where LivePerson and Haptik differ
AttributeLivePersonHaptik
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Mobile, Messaging apps, Voice
Founded19952013

Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Live chat
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Webhooks
  • Mobile app support
  • IOS support

Only in Haptik

  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • API
  • Mobile support
  • Voice support

Both cover

  • Conversational AI
  • Slack
  • Web support
  • Messaging apps support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Haptik
  • Routing customer conversations between bots and human agentsnot Haptik

Haptik

  • Building conversational AI assistants for customer supportnot LivePerson
  • Automating customer conversations across messaging channelsnot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Choose Haptik if

  • You need multi-channel support.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want intent recognition.
Haptik review

Questions people ask

Is LivePerson or Haptik better?
Neither clearly leads. LivePerson starts at On request and Haptik at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Haptik?
LivePerson starts at On request and Haptik at On request.
Does LivePerson or Haptik run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Haptik runs on Web, Mobile, Messaging apps, Voice.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Haptik is typically brought in for.
What can LivePerson do that Haptik cannot?
LivePerson covers Live chat, Mobile messaging, Intent detection, Salesforce. Haptik covers Multi-channel support, Intent recognition, Analytics, WhatsApp. Both handle Conversational AI, Slack, Web support, Messaging apps support.
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