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Live Chat & Chatbots · head to head

LivePerson vs Capacity

LivePerson logo

LivePerson

Live Chat & Chatbots

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Capacity logo

Capacity

Live Chat & Chatbots

AI-powered customer service automation platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
  • They diverge on capability: LivePerson covers Live chat, Capacity covers AI chatbot.

Where they differ

Only the attributes on which LivePerson and Capacity actually diverge.

Attributes where LivePerson and Capacity differ
AttributeLivePersonCapacity
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Mobile, Chat widgets, API
Founded19952016

Identical on both: starting price (On request), pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Live chat
  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Webhooks
  • Mobile app support
  • IOS support
  • Android support

Only in Capacity

  • AI chatbot
  • Knowledge management
  • Multi-channel support
  • Analytics
  • ServiceNow
  • Mobile support
  • Chat widgets support
  • API support

Both cover

  • Salesforce
  • Zendesk
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Capacity
  • Routing customer conversations between bots and human agentsnot Capacity

Capacity

  • Knowledge base and helpdesk deflectionnot LivePerson
  • AI agents answering across chat, voice, email and SMSnot LivePerson
  • Real-time assistance for human agents on a callnot LivePerson
  • Automating multi-step support workflowsnot LivePerson
  • Regulated support environments needing the HIPAA packagenot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Capacity

  • Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
  • AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
  • Agent Assist and conversation intelligence are charged per hour of agent time on top
  • Live chat, agent assist and conversation intelligence require the Pro tier
  • The HIPAA package and advanced workflows are Enterprise only
  • No prices are published for any tier

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Capacity

On request
  • Starter$125/month
    • AI chatbot
    • Up to 50 articles
  • Professional$300/month
    • Unlimited articles
    • Advanced AI
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose LivePerson if

  • You need live chat.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want conversational ai.
LivePerson review

Choose Capacity if

  • You need ai chatbot.
  • You work on Web, Mobile, Chat widgets, API.
  • You also want knowledge management.
Capacity review

Questions people ask

Is LivePerson or Capacity better?
Neither clearly leads. LivePerson starts at On request and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Capacity?
LivePerson starts at On request and Capacity at On request.
Does LivePerson or Capacity run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Capacity runs on Web, Mobile, Chat widgets, API.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Capacity is typically brought in for.
What can LivePerson do that Capacity cannot?
LivePerson covers Live chat, Conversational AI, Mobile messaging, Intent detection. Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Both handle Salesforce, Zendesk, Slack, Web support.
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