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Business Intelligence · head to head

Glassbox vs IBM Maximo Application Suite

Glassbox logo

Glassbox

Business Intelligence

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite
IBM Maximo Application Suite logo

IBM Maximo Application Suite

Manufacturing

Enterprise asset management suite licensed by a shared pool of AppPoints rather than by named user

From
$3150/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Glassbox no fixed pricing tiers published; custom quotes required based on package, data retention, and session volume; IBM Maximo Application Suite appPoints are consumed by users, applications and environments at once, so a routine decision like adding a test environment or enabling Health quietly eats pool capacity and can trigger a true-up nobody budgeted for.
  • They diverge on capability: Glassbox covers Session Replay, IBM Maximo Application Suite covers AppPoint pooling.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Glassbox and IBM Maximo Application Suite actually diverge.

Attributes where Glassbox and IBM Maximo Application Suite differ
AttributeGlassboxIBM Maximo Application Suite
Starting priceOn request$3150/month
Pricing modelsubscriptionPer year by AppPoint pool
PlatformsWeb, Mobile, HybridWeb, Cloud, On-premise, iOS, Android, Linux
CategoryBusiness IntelligenceManufacturing
Founded2010Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • Google Analytics
  • Salesforce

Only in IBM Maximo Application Suite

  • AppPoint pooling
  • Maximo Manage
  • Maximo Health and Predict
  • Maximo Visual Inspection
  • Industry solutions
  • OpenShift deployment

What people use each for

The jobs each tool is most often brought in to do.

Glassbox

  • User experience analysisnot IBM Maximo Application Suite
  • Bug reproductionnot IBM Maximo Application Suite
  • Conversion optimizationnot IBM Maximo Application Suite
  • Customer journey mappingnot IBM Maximo Application Suite
  • Usability testingnot IBM Maximo Application Suite

IBM Maximo Application Suite

  • A transmission utility managing hundreds of thousands of linear and point assets with regulatory reporting that a mid-market CMMS cannot producenot Glassbox
  • An airline or rail operator needing configuration control and maintenance history depth that survives a regulator audit going back yearsnot Glassbox
  • A manufacturer wanting condition-based maintenance and work order execution in the same system rather than integrating a predictive tool to a separate CMMSnot Glassbox
  • A defence or nuclear estate where the industry solution and long-term vendor viability matter more than the licence costnot Glassbox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Glassbox

  • No fixed pricing tiers published; custom quotes required based on package, data retention, and session volume

IBM Maximo Application Suite

  • AppPoints are consumed by users, applications and environments at once, so a routine decision like adding a test environment or enabling Health quietly eats pool capacity and can trigger a true-up nobody budgeted for.
  • Pools are commonly sized from headcount rather than concurrency and application mix, and licence reviews frequently find them over-provisioned by a large margin, meaning organisations pay for entitlement they never consume.
  • Implementation, data migration, customisation and integrator fees routinely cost two to three times the first-year licence, so a business case built on the subscription figure will be materially wrong.
  • MAS requires Red Hat OpenShift, which for a customer-hosted deployment adds a container platform, its licensing and the specialist administration skills to run it, none of which the previous standalone Maximo needed.
  • Maximo is deep and slow to change; configuration is a specialist skill, upgrades are projects rather than updates, and organisations without a dedicated Maximo team end up permanently dependent on an implementation partner.

Pricing, plan by plan

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

IBM Maximo Application Suite

$3150/month
  • Essentials (SaaS)$3150/month
    • Entry SaaS tier for a small user population
    • One production environment
    • Core Manage functionality
  • Standard (SaaS)$undefined/month
    • Larger AppPoint pool
    • Additional applications and environments
    • Priced on application
  • Premium (SaaS)$undefined/month
    • Full application set including Predict and Visual Inspection
    • Multiple environments
    • Priced on application
  • Customer hosted$undefined/year
    • AppPoint entitlement bought outright and run on your own OpenShift cluster
    • Infrastructure, OpenShift and administration costs are yours
    • Annual support and subscription contract required

Which should you pick?

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Choose IBM Maximo Application Suite if

  • You need apppoint pooling.
  • You work on Web, Cloud, On-premise, iOS, Android, Linux.
  • You also want maximo manage.
IBM Maximo Application Suite review

Questions people ask

Is Glassbox or IBM Maximo Application Suite better?
Neither clearly leads. Glassbox starts at On request and IBM Maximo Application Suite at $3150/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Glassbox or IBM Maximo Application Suite?
Glassbox starts at On request and IBM Maximo Application Suite at $3150/month.
Does Glassbox or IBM Maximo Application Suite run on more platforms?
Glassbox runs on Web, Mobile, Hybrid. IBM Maximo Application Suite runs on Web, Cloud, On-premise, iOS, Android, Linux.
What is Glassbox best used for?
Glassbox is most often used for user experience analysis, bug reproduction, conversion optimization, customer journey mapping. Of those, user experience analysis and bug reproduction are not what IBM Maximo Application Suite is typically brought in for.
What can Glassbox do that IBM Maximo Application Suite cannot?
Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. IBM Maximo Application Suite covers AppPoint pooling, Maximo Manage, Maximo Health and Predict, Maximo Visual Inspection.

Answered from the vendors’ own pages

Glassbox: How much does Glassbox cost?

Glassbox uses custom pricing based on three factors: the selected package (Production Operation, Marketing/Business, or Product), data retention period, and session volume. The vendor encourages contacting sales to build customized packages.

Source
IBM Maximo Application Suite: Is Maximo still sold per user?

No. The Maximo Application Suite licenses a shared AppPoint pool consumed by users, applications and environments. Per-seat Maximo is the old model.

Glassbox: Does Glassbox offer add-ons for specific industries?

Yes, Glassbox offers specialized add-on solutions including fraud prevention, accessibility features, and call center solutions tailored for financial organizations.

Source
IBM Maximo Application Suite: What does the entry SaaS tier cost?

The Essentials package starts around $3,150 per month for a small user population and one production environment. Larger tiers are quoted.

IBM Maximo Application Suite: Do non-production environments cost AppPoints?

Yes. Development, test and training environments draw from the same pool, which is the most common sizing surprise.

IBM Maximo Application Suite: Can I run MAS without OpenShift?

No. OpenShift is the deployment platform whether you host it yourself or consume MAS as a service from IBM.

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