Softwr

Customer Support · head to head

Amazon Connect vs Quo

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Quo logo

Quo

Communication & Collaboration

Formerly OpenPhone

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Quo unlimited calling to US and Canadian numbers is subject to a Fair Usage Policy rather than being truly unlimited

Where they differ

Only the attributes on which Amazon Connect and Quo actually diverge.

Attributes where Amazon Connect and Quo differ
AttributeAmazon ConnectQuo
Pricing modelusage-basedfreemium
CategoryCustomer SupportCommunication & Collaboration
Founded2006Unknown

Identical on both: starting price (Free), free tier (Yes), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Quo

Nothing recorded that Amazon Connect does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Quo
  • Voice, chat, email and SMS in one queuenot Quo
  • Conversational analytics and agent assistnot Quo
  • Outbound campaigns and automated contactnot Quo
  • Workforce scheduling for contact centre agentsnot Quo

Quo

No use cases recorded yet. See the Quo review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Quo

  • Unlimited calling to US and Canadian numbers is subject to a Fair Usage Policy rather than being truly unlimited
  • Starter tier's $15/user annual rate requires prepaying annually; monthly billing costs $19/user, about 27% more
  • The Sona AI agent automation credits are capped at 1,000 free per plan before additional usage is billed

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Quo

Free

No published plan breakdown. See the Quo review.

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Quo if

  • You want to start without paying.
Quo review

Questions people ask

Is Amazon Connect or Quo better?
Neither clearly leads. Amazon Connect starts at Free and Quo at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Quo?
Amazon Connect starts at Free and Quo at Free.
Does Amazon Connect or Quo run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Quo is typically brought in for.
What can Amazon Connect do that Quo cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Amazon Connect

More on Quo

Keep looking

Other head to heads