Softwr

Software · head to head

Freshdesk vs Monday.com

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Monday.com logo

Monday.com

Software

A platform built for a new way of working

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Monday.com has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Monday.com expensive at scale with 3-seat minimum and costs increasing quickly with team size
  • They diverge on capability: Freshdesk covers Ticketing, Monday.com covers Customizable workflows.

Where they differ

Only the attributes on which Freshdesk and Monday.com actually diverge.

Attributes where Freshdesk and Monday.com differ
AttributeFreshdeskMonday.com
Starting price$19/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWebWeb, iOS, Android
Founded20102012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Google Calendar

Only in Monday.com

  • Customizable workflows
  • Multiple views (Kanban, Gantt, Calendar)
  • Automation engine
  • Real-time collaboration
  • Forms
  • Dashboards
  • Workload management
  • Gmail

Both cover

  • Mobile apps
  • Slack
  • Microsoft Teams
  • Salesforce
  • Jira
  • SOC2
  • ISO27001
  • HIPAA
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Monday.com
  • Customer support portal and knowledge basenot Monday.com
  • Multi-channel support coordinationnot Monday.com
  • AI-assisted support agent interactionnot Monday.com

Monday.com

  • Project managementnot Freshdesk
  • Sales CRMnot Freshdesk
  • Marketing campaignsnot Freshdesk
  • HR processesnot Freshdesk
  • IT ticketingnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Monday.com

  • Expensive at scale with 3-seat minimum and costs increasing quickly with team size
  • Limited free plan with only 2 users and 3 boards
  • Mobile app provides reduced functionality compared to web version
  • Email CC/BCC limitations for looping in stakeholders without full board access
  • WorkForms can only create new items, not update existing ones

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Monday.com

Free

No published plan breakdown. See the Monday.com review.

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Monday.com if

  • You need customizable workflows.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want multiple views (kanban, gantt, calendar).
Monday.com review

Questions people ask

Is Freshdesk or Monday.com better?
Neither clearly leads. Freshdesk starts at $19/month and Monday.com at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Monday.com?
Monday.com has a free tier; the other does not. Paid plans start at $19/month for Freshdesk and Free for Monday.com.
Does Freshdesk or Monday.com run on more platforms?
Freshdesk runs on Web. Monday.com runs on Web, iOS, Android.
Can I use Monday.com for free?
Yes. Monday.com has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Monday.com is typically brought in for.
What can Freshdesk do that Monday.com cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Monday.com covers Customizable workflows, Multiple views (Kanban, Gantt, Calendar), Automation engine, Real-time collaboration. Both handle Mobile apps, Slack, Microsoft Teams, Salesforce.

Answered from the vendors’ own pages

Monday.com: Does Monday.com have a free plan?

Yes, Monday.com offers a free plan limited to 2 users and 3 boards. Paid plans start at around $9 per seat per month and require a minimum of 3 seats.

Source
Monday.com: Can I use Monday.com on mobile?

Monday.com is available on iOS and Android, but the mobile app lacks the full depth of the desktop version, making complex board management more difficult on the go.

Source
Monday.com: Does Monday.com support offline work?

Monday.com is primarily a cloud-based platform and does not have robust offline capabilities. You need an internet connection to access and edit boards.

Source
Monday.com: What is Monday.com's pricing based on?

Pricing is based on the number of seats and which product module you choose (Work Management, Sales CRM, Dev, or Service). Each module has different features and pricing.

Source
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Related pages

More on Freshdesk

More on Monday.com

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