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Customer Support · head to head

Document360 vs Postman

Document360 logo

Document360

Customer Support

Self-service knowledge base software for product documentation

From
On request
Rated
-
Full reviewWebsite
Postman logo

Postman

Technology

The API platform for building and using APIs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Postman has a free tier, so it costs nothing to try first.
  • Each has a real cost: Document360 no published flat-rate pricing makes it hard to compare costs upfront against competitors.; Postman free plan limited to single user as of March 1, 2026, making it unsuitable for teams without paid plans
  • They diverge on capability: Document360 covers Category Manager, Postman covers API client.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Document360 and Postman actually diverge.

Attributes where Document360 and Postman differ
AttributeDocument360Postman
Starting priceOn requestFree
Pricing modelquoteUnknown
Free tierNoYes
PlatformswebWeb, Windows, macOS, Linux
CategoryCustomer SupportTechnology
FoundedUnknown2014

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Document360

  • Category Manager
  • Eddy AI
  • Article Revision History
  • SSO & Role-Based Access
  • Analytics
  • Multi-language Support
  • API Documentation Tools

Only in Postman

  • API client
  • Automated testing
  • Mock servers
  • Documentation
  • Monitors
  • Workspaces
  • Version control
  • API design

What people use each for

The jobs each tool is most often brought in to do.

Document360

  • Product and API documentationnot Postman
  • Internal knowledge managementnot Postman
  • Customer self-service supportnot Postman
  • Multi-language documentation portalsnot Postman

Postman

  • API testingnot Document360
  • API documentationnot Document360
  • API monitoringnot Document360
  • Team collaborationnot Document360
  • API developmentnot Document360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Document360

  • No published flat-rate pricing makes it hard to compare costs upfront against competitors.
  • Requires a sales quote process rather than instant self-service signup for paid plans.
  • Advanced AI features are usage-metered and may require additional purchases.
  • Smaller teams may find the enterprise-oriented feature set more complex than needed.

Postman

  • Free plan limited to single user as of March 1, 2026, making it unsuitable for teams without paid plans
  • Only 25 collection runs per month and 1,000 API calls/month on free tier
  • Removed local-only Scratch Pad mode in 2023, forcing cloud account creation and sync
  • Requires Postman account and internet connection for most features
  • Cloud-first architecture with mandatory syncing to Postman's cloud servers
  • No CI/CD integration or advanced security features on free plan

Pricing, plan by plan

Document360

On request
  • Custom$undefined/month
    • Team accounts
    • Workspaces
    • Languages

Postman

Free
  • FreeFree
    • 1 user
    • 25 collection runs/month
    • 1,000 API calls/month
  • Team$14/month
    • Team collaboration
    • Shared workspaces
    • API mocking
  • Professional$29/month
    • Team features
    • Advanced security
    • SSO
  • Enterprise$49/month
    • Professional features
    • Custom integrations
    • Priority support

Which should you pick?

Choose Document360 if

  • You need category manager.
  • You work on web.
  • You also want eddy ai.
Document360 review

Choose Postman if

  • You need api client.
  • You want to start without paying.
  • You work on Web, Windows, macOS, Linux.
  • You also want automated testing.
Postman review

Questions people ask

Is Document360 or Postman better?
Neither clearly leads. Document360 starts at On request and Postman at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Document360 or Postman?
Postman has a free tier; the other does not. Paid plans start at On request for Document360 and Free for Postman.
Does Document360 or Postman run on more platforms?
Document360 runs on web. Postman runs on Web, Windows, macOS, Linux.
Can I use Postman for free?
Yes. Postman has a free tier, so you can try it without paying. Document360 starts at On request.
What is Document360 best used for?
Document360 is most often used for product and api documentation, internal knowledge management, customer self-service support, multi-language documentation portals. Of those, product and api documentation and internal knowledge management are not what Postman is typically brought in for.
What can Document360 do that Postman cannot?
Document360 covers Category Manager, Eddy AI, Article Revision History, SSO & Role-Based Access. Postman covers API client, Automated testing, Mock servers, Documentation.

Answered from the vendors’ own pages

Document360: How is Document360 pricing determined?

Pricing is customized rather than tiered flat-rate, based on team accounts, workspaces, languages, SSO/security needs, knowledge base privacy model, and AI Suite usage.

Source
Postman: What is the cost of Postman?

Postman has a free plan limited to 1 user, 25 collection runs/month, 1,000 API calls/month. Team plans start at $14/user/month for Basic. Professional at $29/user/month, and Enterprise at $49/user/month.

Source
Document360: Is there a free trial?

Yes, Document360 offers a 14-day free trial with full feature access and no credit card required.

Source
Postman: Can I use Postman offline?

Postman requires an internet connection to sync collections to the cloud. Since 2023, the Scratch Pad local-only mode was removed. Users must sign in with a Postman account, and collections sync to cloud by default. Offline work is possible but limited without cloud sync features.

Source
Document360: What compliance and security features are included?

All plans include SOC 2 Type II compliance, SSL encryption, and security features such as roles, permissions, and SSO.

Source
Postman: Does Postman have team collaboration?

Team collaboration is not available on the free plan (limited to 1 user). Team plans start at $14/user/month and include shared workspaces, real-time collaboration, and team management features.

Source
Postman: What are the free plan limits?

Free plan allows: 1 user only, 25 collection runs per month, 1,000 API calls/month, and 1,000 mock server calls/month. No CI/CD integration or advanced security features.

Source
Postman: Does Postman work with other development tools?

Postman integrates with Git repositories, offers a Node.js runner (Newman) for automation, and connects with popular CI/CD platforms. Teams using git-native workflows may prefer alternatives like Bruno.

Source
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