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Government · head to head

CitizenLab vs WorkOS

CitizenLab logo

CitizenLab

Government

Digital Democracy Platform

From
$500/month
Free plan
No
Full reviewWebsite
WorkOS logo

WorkOS

Cybersecurity

Developer platform for enterprise-ready authentication and identity.

From
$125/one-time per connection
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com; WorkOS authKit free tier limited to 1 million monthly active users; additional millions cost $2,500/month
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which CitizenLab and WorkOS actually diverge.

Attributes where CitizenLab and WorkOS differ
AttributeCitizenLabWorkOS
Starting price$500/month$125/one-time per connection
Pricing modelsubscriptionusage-based
PlatformsWeb, Ios, AndroidWeb, API
CategoryGovernmentCybersecurity
Founded2015Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Only in WorkOS

Nothing recorded that CitizenLab does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

CitizenLab

  • Running community consultation and participatory budgeting for a citynot WorkOS
  • Collecting resident input through surveys, ideation, mapping and votingnot WorkOS
  • Centralising engagement data across multiple municipal departmentsnot WorkOS

WorkOS

  • SaaS applications needing rapid enterprise SSO deploymentnot CitizenLab
  • Companies selling to mid-market and enterprise customersnot CitizenLab
  • Applications requiring SCIM directory sync with corporate identity systemsnot CitizenLab
  • Product teams needing audit logs for compliance (SOC 2, ISO 27001)not CitizenLab
  • Platforms with multiple identity provider requirementsnot CitizenLab

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

WorkOS

  • AuthKit free tier limited to 1 million monthly active users; additional millions cost $2,500/month
  • Per-connection pricing for SSO and Directory Sync ($125–$50 each) scales poorly for enterprises with many identity providers
  • Audit logs require separate subscription at $125/month per SIEM connection or $99/month per 1 million events
  • Radar fraud protection billed separately at $100/month per 50,000 additional checks beyond 1,000 free checks
  • Custom domain feature requires $99/month subscription
  • Requires annual commitment for SLA and support guarantees; pay-as-you-go tier lacks uptime guarantee

Pricing, plan by plan

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

WorkOS

$125/one-time per connection
  • Pay as You Go$undefined/variable
    • Per-connection pricing from $125 to $50 with volume discounts
    • Up to 60% discount at scale
    • Quick deployment
  • Annual Credits$undefined/variable
    • Custom pricing with volume discounts
    • 99.99% uptime SLA
    • Guided migration

Which should you pick?

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Choose WorkOS if

  • You work on Web, API.
WorkOS review

Questions people ask

Is CitizenLab or WorkOS better?
Neither clearly leads. CitizenLab starts at $500/month and WorkOS at $125/one-time per connection, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CitizenLab or WorkOS?
CitizenLab starts at $500/month and WorkOS at $125/one-time per connection.
Does CitizenLab or WorkOS run on more platforms?
CitizenLab runs on Web, Ios, Android. WorkOS runs on Web, API.
What is CitizenLab best used for?
CitizenLab is most often used for running community consultation and participatory budgeting for a city, collecting resident input through surveys, ideation, mapping and voting, centralising engagement data across multiple municipal departments. Of those, running community consultation and participatory budgeting for a city and collecting resident input through surveys, ideation, mapping and voting are not what WorkOS is typically brought in for.
What can CitizenLab do that WorkOS cannot?
CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls.

Answered from the vendors’ own pages

CitizenLab: How many projects can Essential tier teams manage?

The Essential tier is designed for teams starting small and is limited to 1 active project with 1 admin seat and no project manager seats.

Source
WorkOS: How quickly can I implement WorkOS SSO?

Developers can implement single sign-on in minutes instead of months. Multiple customers report setting up SSO in less than a week, with WorkOS handling the complexity of SAML and OIDC protocols.

Source
CitizenLab: How many projects can Standard and Premium tiers manage?

Both Standard and Premium tiers support unlimited projects. Standard includes 4 admin seats and 5 project manager seats, while Premium includes 8 admin seats and 25 project manager seats.

Source
WorkOS: What SDKs does WorkOS provide?

WorkOS offers SDKs for Node.js, Python, Ruby, Go, PHP, Java, and .NET.

Source
CitizenLab: Does Enterprise tier have any user seat limits?

No, the Enterprise tier is designed for organizations aiming to embed engagement deeply within their infrastructure and includes unlimited admin seats and project managers.

Source
WorkOS: Does WorkOS support SCIM provisioning?

Yes. WorkOS supports SCIM provisioning integration with systems like Okta and Entra ID for automated user management.

Source
CitizenLab: What are the specific pricing amounts for each tier?

Specific pricing amounts are not disclosed on the plans page. The company directs interested organizations to talk to their team for personalized pricing offers.

Source
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