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Software · head to head

Chatwork vs Fresha

Chatwork logo

Chatwork

Software

Group chat for global teams, built to replace email with real-time communication

From
On request
Rated
-
Full reviewWebsite
Fresha logo

Fresha

Software

Free salon and spa software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Fresha has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwork no pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page; Fresha fresha charges a 50 percent one time commission on each new client booked through its marketplace, subject to a minimum fee per client

Where they differ

Only the attributes on which Chatwork and Fresha actually diverge.

Attributes where Chatwork and Fresha differ
AttributeChatworkFresha
Starting priceOn requestFree
Pricing modelquotefree
Free tierNoYes
PlatformsWebWeb, Ios, Android
FoundedUnknown2015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwork

Nothing recorded that Fresha does not also cover.

Only in Fresha

  • Online booking
  • Appointment management
  • Client database
  • Point of sale
  • Inventory management
  • Staff scheduling
  • Marketing tools
  • Reports & analytics

What people use each for

The jobs each tool is most often brought in to do.

Chatwork

No use cases recorded yet. See the Chatwork review.

Fresha

  • Running appointment booking and point of sale for salons and spasnot Chatwork
  • Attracting new clients through the Fresha consumer marketplacenot Chatwork
  • Sending appointment reminders and marketing campaigns to clientsnot Chatwork

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwork

  • No pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page
  • The homepage highlights 256-bit encryption and ISO27001 certification as its main security claims without stating which plan tier includes them

Fresha

  • Fresha charges a 50 percent one time commission on each new client booked through its marketplace, subject to a minimum fee per client
  • Online card payments carry a 4.90 percent plus fixed fee per transaction charge on top of the subscription
  • Only 20 SMS or WhatsApp notifications and 50 marketing emails are free each month; everything beyond that is billed per message
  • Team and Enterprise plans are quoted as custom rates with no published figure
  • Add ons such as Team Connect and Insights are billed per team member per month on top of the plan
  • Enterprise pricing applies to businesses with 20 or more team members

Pricing, plan by plan

Chatwork

On request

No published plan breakdown. See the Chatwork review.

Fresha

Free
  • FreeFree
    • Unlimited appointments
    • Unlimited staff
    • Online booking
  • Payments (Add-on)$2.19/transaction
    • Card payments
    • Contactless payments
    • Online payments
  • Marketing (Add-on)$0.01/message
    • Email campaigns
    • SMS marketing
    • Automated messages

Which should you pick?

Choose Chatwork if

Nothing in the data separates Chatwork from Fresha on the points above - pick on price and on how each one feels to use.

Chatwork review

Choose Fresha if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want appointment management.
Fresha review

Questions people ask

Is Chatwork or Fresha better?
Neither clearly leads. Chatwork starts at On request and Fresha at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwork or Fresha?
Fresha has a free tier; the other does not. Paid plans start at On request for Chatwork and Free for Fresha.
Does Chatwork or Fresha run on more platforms?
Chatwork runs on Web. Fresha runs on Web, Ios, Android.
Can I use Fresha for free?
Yes. Fresha has a free tier, so you can try it without paying. Chatwork starts at On request.
What can Chatwork do that Fresha cannot?
Fresha covers Online booking, Appointment management, Client database, Point of sale.
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