Softwr

Customer Support · head to head

Chatwoot vs greytHR

Chatwoot logo

Chatwoot

Customer Support

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
greytHR logo

greytHR

HR & Recruiting

Indian AI-first HRMS and payroll software for full-suite people management

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; greytHR published starting price of INR 2,495/month covers only up to 50 employees, so larger companies must move to a higher, unpublished tier

Where they differ

Only the attributes on which Chatwoot and greytHR actually diverge.

Attributes where Chatwoot and greytHR differ
AttributeChatwootgreytHR
Starting priceFreeOn request
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb
CategoryCustomer SupportHR & Recruiting
Founded2017Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in greytHR

Nothing recorded that Chatwoot does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot greytHR
  • Privacy-first chatnot greytHR
  • Multi-channel supportnot greytHR

greytHR

No use cases recorded yet. See the greytHR review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

greytHR

  • Published starting price of INR 2,495/month covers only up to 50 employees, so larger companies must move to a higher, unpublished tier
  • The platform serves 34,000+ companies and its entry tier is scoped by headcount rather than by feature set, meaning growth past 50 employees forces a plan change

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

greytHR

On request

No published plan breakdown. See the greytHR review.

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose greytHR if

Nothing in the data separates greytHR from Chatwoot on the points above - pick on price and on how each one feels to use.

greytHR review

Questions people ask

Is Chatwoot or greytHR better?
Neither clearly leads. Chatwoot starts at Free and greytHR at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or greytHR?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and On request for greytHR.
Does Chatwoot or greytHR run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. greytHR runs on Web.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. greytHR starts at On request.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what greytHR is typically brought in for.
What can Chatwoot do that greytHR cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

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