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Software · head to head

Chatwoot vs TINYpulse

Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
TINYpulse logo

TINYpulse

Software

The employee voice platform

From
$5/month
Rated
-
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; TINYpulse tINYpulse has joined WebMD Health Services, per the vendor: "TINYpulse has officially joined forces with WebMD Health Services", and its own pricing page now redirects to a WebMD Health Services page
  • They diverge on capability: Chatwoot covers Live chat, TINYpulse covers Pulse surveys.

Where they differ

Only the attributes on which Chatwoot and TINYpulse actually diverge.

Attributes where Chatwoot and TINYpulse differ
AttributeChatwootTINYpulse
Starting priceFree$5/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb, Ios, Android, Api
Founded20172012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • WhatsApp
  • Telegram

Only in TINYpulse

  • Pulse surveys
  • Anonymous suggestions
  • Cheers peer recognition
  • eNPS tracking
  • Virtual suggestions box
  • Manager insights
  • Custom surveys
  • Trend analysis

Both cover

  • Slack
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot TINYpulse
  • Privacy-first chatnot TINYpulse
  • Multi-channel supportnot TINYpulse

TINYpulse

  • Collecting anonymous employee engagement pulse surveysnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

TINYpulse

  • TINYpulse has joined WebMD Health Services, per the vendor: "TINYpulse has officially joined forces with WebMD Health Services", and its own pricing page now redirects to a WebMD Health Services page

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

TINYpulse

$5/month
  • Engage$5/month
    • Weekly pulse surveys
    • Anonymous feedback
    • Cheers recognition
  • Perform$7/month
    • Everything in Engage
    • Performance reviews
    • Goal tracking

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose TINYpulse if

  • You need pulse surveys.
  • You work on Web, Ios, Android, Api.
  • You also want anonymous suggestions.
TINYpulse review

Questions people ask

Is Chatwoot or TINYpulse better?
Neither clearly leads. Chatwoot starts at Free and TINYpulse at $5/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or TINYpulse?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and $5/month for TINYpulse.
Does Chatwoot or TINYpulse run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. TINYpulse runs on Web, Ios, Android, Api.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. TINYpulse starts at $5/month.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what TINYpulse is typically brought in for.
What can Chatwoot do that TINYpulse cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. TINYpulse covers Pulse surveys, Anonymous suggestions, Cheers peer recognition, eNPS tracking. Both handle Slack, GDPR.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

More on Chatwoot

More on TINYpulse

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