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Software · head to head

Chatwoot vs Lattice

Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Lattice logo

Lattice

Software

People management platform for growing companies

From
$11/month
Rated
-
Full reviewWebsite

The short version

  • Only Chatwoot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Lattice a $4,000 minimum annual agreement applies, so the per seat prices only describe the cost above that floor
  • They diverge on capability: Chatwoot covers Live chat, Lattice covers Performance reviews.

Where they differ

Only the attributes on which Chatwoot and Lattice actually diverge.

Attributes where Chatwoot and Lattice differ
AttributeChatwootLattice
Starting priceFree$11/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Cloud, Self-hostedWeb, Ios, Android, Api
Founded20172015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • WhatsApp
  • Telegram

Only in Lattice

  • Performance reviews
  • OKRs & goal tracking
  • Employee engagement surveys
  • 1-on-1 meetings
  • Continuous feedback
  • Compensation management
  • Career development
  • People analytics

Both cover

  • Slack
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Lattice
  • Privacy-first chatnot Lattice
  • Multi-channel supportnot Lattice

Lattice

  • Running performance reviews, goals and engagement surveysnot Chatwoot
  • Managing compensation cycles and career development frameworksnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Lattice

  • A $4,000 minimum annual agreement applies, so the per seat prices only describe the cost above that floor
  • Billing is annual only
  • The platform is sold as three separate base products at $10, $8 and $4 per seat per month, so a full deployment stacks rather than being one price
  • Compensation and Grow are further add ons at $6 and $4 per seat per month on top

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Lattice

$11/month
  • Performance Management$11/month
    • Performance reviews
    • Goals & OKRs
    • 1-on-1s
  • Performance + Engagement$15/month
    • Everything in Performance
    • Engagement surveys
    • Pulse surveys
  • Enterprise$undefined/month
    • All features
    • Advanced analytics
    • Custom integrations

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Lattice if

  • You need performance reviews.
  • You work on Web, Ios, Android, Api.
  • You also want okrs & goal tracking.
Lattice review

Questions people ask

Is Chatwoot or Lattice better?
Neither clearly leads. Chatwoot starts at Free and Lattice at $11/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Lattice?
Chatwoot has a free tier; the other does not. Paid plans start at Free for Chatwoot and $11/month for Lattice.
Does Chatwoot or Lattice run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Lattice runs on Web, Ios, Android, Api.
Can I use Chatwoot for free?
Yes. Chatwoot has a free tier, so you can try it without paying. Lattice starts at $11/month.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Lattice is typically brought in for.
What can Chatwoot do that Lattice cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Lattice covers Performance reviews, OKRs & goal tracking, Employee engagement surveys, 1-on-1 meetings. Both handle Slack, GDPR.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

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