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Technology · head to head

Canny vs Frappe

Canny logo

Canny

Technology

Capture, organize, and analyze product feedback

From
Free
Free plan
Yes
Full reviewWebsite
Frappe logo

Frappe

Developer Tools

The Python web framework behind ERPNext, sold as managed hosting through Frappe Cloud

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Each has a real cost: Canny tracked user pricing model causes costs to balloon as product grows and engagement increases, creating perverse incentive where more successful feedback gathering means higher costs; Frappe the framework is strongly opinionated: its own ORM, templating and job queue mean general Python and Django experience transfers only partly, and onboarding a new developer takes weeks rather than days.
  • They diverge on capability: Canny covers Feedback boards, Frappe covers DocType modelling.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Canny and Frappe actually diverge.

Attributes where Canny and Frappe differ
AttributeCannyFrappe
Pricing modelsubscriptionPer month by site or server
PlatformsWeb, Claude AI (MCP)Web, Linux, Docker
CategoryTechnologyDeveloper Tools
Founded2015Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Canny

  • Feedback boards
  • Voting system
  • Roadmap planning
  • Changelog
  • User segmentation
  • Status updates
  • Admin moderation
  • Analytics

Only in Frappe

  • DocType modelling
  • Role and field permissions
  • Built-in REST API
  • Background jobs
  • Bench CLI
  • Frappe Cloud hosting
  • App marketplace
  • Multi-tenancy

What people use each for

The jobs each tool is most often brought in to do.

Canny

  • Feature request managementnot Frappe
  • Product roadmappingnot Frappe
  • Customer feedback collectionnot Frappe
  • Changelog communicationnot Frappe
  • User engagementnot Frappe

Frappe

  • A team building an internal business application that needs permissions, audit trail and an API on day one rather than in month threenot Canny
  • An ERPNext user who wants managed hosting, automatic updates and offsite backups without hiring a systems administratornot Canny
  • An Indian or emerging-market business that wants to pay for application hosting in local currency at local price pointsnot Canny
  • A consultancy shipping custom vertical apps to clients on a shared framework with per-client site isolationnot Canny

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Canny

  • Tracked user pricing model causes costs to balloon as product grows and engagement increases, creating perverse incentive where more successful feedback gathering means higher costs
  • Limited integrations on Core plan; must upgrade to Pro to connect with Jira and Linear
  • Lacks built-in analytics for identifying themes and patterns across hundreds of feedback requests without manual tagging
  • Customizations limited for public-facing interfaces regarding branding and information presentation
  • Autopilot AI cannot be linked to product knowledge bases to better understand products and improve function
  • Slow response times reported by users, affecting feedback management efficiency
  • Limited custom user fields and manual data updates require API access

Frappe

  • The framework is strongly opinionated: its own ORM, templating and job queue mean general Python and Django experience transfers only partly, and onboarding a new developer takes weeks rather than days.
  • The developer pool is small and heavily concentrated in India, so hiring Frappe experience elsewhere is slow and expensive relative to mainstream stacks.
  • Documentation is uneven in depth and lags behind releases in places, so real answers often come from reading the source or the community forum.
  • Major version upgrades of the framework have historically broken custom apps that reach past the DocType layer, so bespoke code carries a recurring maintenance cost at each upgrade.
  • Frappe Cloud recommends against its cheapest Hetzner-backed option for mission-critical production, so the headline $5 entry price is not the price of a production-grade deployment.

Pricing, plan by plan

Canny

Free
  • FreeFree
    • Up to 100 tracked users
    • Unlimited feedback
    • 1 board
  • Starter$400/month
    • 1,000 tracked users
    • Unlimited boards
    • Private boards
  • Growth$900/month
    • 5,000 tracked users
    • API access
    • SSO
  • Business$undefined/month
    • Unlimited tracked users
    • White label
    • SLA

Frappe

Free
  • Framework, self-hostedFree
    • MIT licensed, no licence fee
    • Install with bench on your own Linux servers
    • You carry updates, backups and security patching
  • Frappe Cloud Sites$5/month
    • Also listed at ₹410 per month
    • Shared servers with 150+ installable apps
    • Automatic updates and offsite backups
  • Frappe Cloud Servers$40/month
    • Also listed at ₹3,600 per month
    • Dedicated or shared virtual machines
    • Unlimited sites on your server

Which should you pick?

Choose Canny if

  • You need feedback boards.
  • You want to start without paying.
  • You work on Web, Claude AI (MCP).
  • You also want voting system.
Canny review

Choose Frappe if

  • You need doctype modelling.
  • You want to start without paying.
  • You work on Web, Linux, Docker.
  • You also want role and field permissions.
Frappe review

Questions people ask

Is Canny or Frappe better?
Neither clearly leads. Canny starts at Free and Frappe at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Canny or Frappe?
Canny starts at Free and Frappe at Free.
Does Canny or Frappe run on more platforms?
Canny runs on Web, Claude AI (MCP). Frappe runs on Web, Linux, Docker.
Can I use Canny for free?
Both have a free tier, so you can try either at no cost before committing.
What is Canny best used for?
Canny is most often used for feature request management, product roadmapping, customer feedback collection, changelog communication. Of those, feature request management and product roadmapping are not what Frappe is typically brought in for.
What can Canny do that Frappe cannot?
Canny covers Feedback boards, Voting system, Roadmap planning, Changelog. Frappe covers DocType modelling, Role and field permissions, Built-in REST API, Background jobs.

Answered from the vendors’ own pages

Canny: Does Canny offer a free plan?

Yes. Canny offers a free plan that allows collecting up to 100 feedback ideas. Free users get basic features without roadmap, changelog, or integrations.

Source
Frappe: Is Frappe the same as ERPNext?

No. Frappe is the framework; ERPNext is the ERP application written on it. You can run Frappe without ERPNext to build your own applications.

Canny: How is Canny priced?

Canny pricing scales based on tracked users. Core starts at $19/month (100 users, annual), Pro starts at $79/month (100 users, annual). Prices increase as tracked users grow.

Source
Frappe: What licence is the framework under?

MIT, which is permissive and imposes no obligation to publish your changes, unlike the AGPL used by several open source ERP rivals.

Canny: What is a tracked user in Canny?

A tracked user is anyone who posts, votes, or comments on your Canny board or embedded widget. Each unique end user counts once and the count accumulates.

Source
Frappe: Can I pay in rupees?

Yes. Frappe Cloud publishes the same plans in Indian rupees, ₹410 a month for sites and ₹3,600 for servers, rather than converting a dollar price at checkout.

Canny: What is Canny Autopilot?

Canny Autopilot is an AI feature that automatically captures feature requests from communication tools like Gong, Intercom, Slack, and Zendesk. It prioritizes requests by revenue impact.

Source
Frappe: Do I have to use Frappe Cloud?

No, self-hosting with bench or Docker is fully supported and free. Frappe Cloud is a convenience purchase, and it funds the open source work.

Canny: Does Canny have a public roadmap feature?

Yes. Canny provides a public roadmap where customers can see what is planned, building, and shipped. Customers can vote on features and watch their feedback progress.

Source
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