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Cybersecurity · head to head

Authy vs MetricStream

Authy logo

Authy

Cybersecurity

Twilio's free authenticator app with encrypted cloud backup, mobile only since the desktop clients were withdrawn in 2024.

From
Free
Rated
-
Full reviewWebsite
MetricStream logo

MetricStream

Cybersecurity

Enterprise GRC suite for large regulated organisations, with implementation costs that exceed the licence

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Authy has a free tier, so it costs nothing to try first.
  • Each has a real cost: Authy there is no export function for stored TOTP secrets, so moving to a different authenticator means disabling and re-enrolling two-factor authentication on every account individually, which is the reason most users stay rather than a reason anyone should choose it.; MetricStream implementation typically costs one and a half to two and a half times the first year licence, so a one million dollar licence carries a one and a half to two and a half million dollar rollout that rarely appears in the initial business case.
  • They diverge on capability: Authy covers Encrypted cloud backup, MetricStream covers Enterprise and operational risk.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Authy and MetricStream actually diverge.

Attributes where Authy and MetricStream differ
AttributeAuthyMetricStream
Starting priceFreeOn request
Pricing modelfreequote
Free tierYesNo

Identical on both: platforms (Web), user rating (Not yet rated), category (Cybersecurity).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Authy

  • Encrypted cloud backup
  • Multi-device sync
  • Standard TOTP
  • Offline code generation
  • App lock
  • Multi-device toggle
  • Token organisation
  • Free with no account tier

Only in MetricStream

  • Enterprise and operational risk
  • Regulatory compliance
  • Internal audit
  • Third-party risk
  • Cyber risk quantification
  • Policy and case management
  • Content libraries
  • ESG reporting

What people use each for

The jobs each tool is most often brought in to do.

Authy

  • An individual who wants two-factor authentication on personal accounts and needs it to survive losing or replacing a phonenot MetricStream
  • A small team sharing access to a service account where the same tokens must be available on more than one handsetnot MetricStream
  • Replacing SMS-based codes with TOTP for someone who would abandon two-factor entirely if recovery were difficultnot MetricStream
  • Consolidating tokens scattered across several apps onto one device list with recognisable names and iconsnot MetricStream

MetricStream

  • A multinational bank mapping one control set against obligations from several regulators and needing to evidence the mapping to examinersnot Authy
  • An insurer consolidating separate risk, audit and vendor systems that currently produce contradictory numbers to the boardnot Authy
  • A pharmaceutical company that must track regulatory change across jurisdictions and show what each change affectednot Authy
  • An organisation whose three lines of defence must share one risk taxonomy rather than three overlapping spreadsheetsnot Authy

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Authy

  • There is no export function for stored TOTP secrets, so moving to a different authenticator means disabling and re-enrolling two-factor authentication on every account individually, which is the reason most users stay rather than a reason anyone should choose it.
  • The Windows, macOS and Linux desktop applications were discontinued in 2024 and stopped working, so any workflow that depended on copying codes on a computer now requires a phone in hand, and users who held tokens only on a desktop client had to restore from backup or re-enrol.
  • The account is keyed to a phone number, so an attacker who takes over that number through a SIM swap can begin the device registration flow, and the only remaining control is the backup password that most users set once and cannot recall.
  • In 2024 an unauthenticated Twilio endpoint allowed attackers to confirm which numbers from a supplied list were registered Authy accounts, exposing around 33 million phone numbers, which disclosed no codes but handed phishers a validated list of people known to use two-factor authentication.
  • It is a free consumer application inside a company that has already retired the paid Authy developer API it once supported, so it carries no revenue of its own, and users should treat its continued existence as a business decision rather than a roadmap commitment.

MetricStream

  • Implementation typically costs one and a half to two and a half times the first year licence, so a one million dollar licence carries a one and a half to two and a half million dollar rollout that rarely appears in the initial business case.
  • Full deployment takes six to eighteen months, during which the organisation runs old and new processes in parallel and the promised efficiency gain is negative.
  • Per-user pricing in the low thousands per year per seat discourages giving access to the first line of defence, which is precisely where risk data originates, so many deployments end up with data still arriving by spreadsheet.
  • Configuration flexibility comes at the price of specialist skills, and organisations become dependent on MetricStream partners or a small internal team, making later changes slow and expensive.
  • The interface and workflow feel enterprise-heavy next to modern compliance tools, and infrequent business users find it hard, which suppresses the participation the platform is meant to enable.

Pricing, plan by plan

Authy

Free

No published plan breakdown. See the Authy review.

MetricStream

On request
  • MetricStream GRC$undefined/year
    • Enterprise risk, audit, compliance and third-party modules
    • Regulatory content libraries
    • Multi-entity and multi-jurisdiction support

Which should you pick?

Choose Authy if

  • You need encrypted cloud backup.
  • You want to start without paying.
  • You also want multi-device sync.
Authy review

Choose MetricStream if

  • You need enterprise and operational risk.
  • You also want regulatory compliance.
MetricStream review

Questions people ask

Is Authy or MetricStream better?
Neither clearly leads. Authy starts at Free and MetricStream at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Authy or MetricStream?
Authy has a free tier; the other does not. Paid plans start at Free for Authy and On request for MetricStream.
Does Authy or MetricStream run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Authy for free?
Yes. Authy has a free tier, so you can try it without paying. MetricStream starts at On request.
What is Authy best used for?
Authy is most often used for an individual who wants two-factor authentication on personal accounts and needs it to survive losing or replacing a phone, a small team sharing access to a service account where the same tokens must be available on more than one handset, replacing sms-based codes with totp for someone who would abandon two-factor entirely if recovery were difficult, consolidating tokens scattered across several apps onto one device list with recognisable names and icons. Of those, an individual who wants two-factor authentication on personal accounts and needs it to survive losing or replacing a phone and a small team sharing access to a service account where the same tokens must be available on more than one handset are not what MetricStream is typically brought in for.
What can Authy do that MetricStream cannot?
Authy covers Encrypted cloud backup, Multi-device sync, Standard TOTP, Offline code generation. MetricStream covers Enterprise and operational risk, Regulatory compliance, Internal audit, Third-party risk.

Answered from the vendors’ own pages

Authy: Is Authy still supported?

The mobile apps for iOS and Android are still available and functional. The desktop applications were withdrawn in 2024 and the Authy developer API has been retired in favour of Twilio Verify, so the surrounding product has been shrinking.

MetricStream: What does MetricStream cost?

It is quoted. Market data suggests roughly 75,000 to 150,000 US dollars a year for small enterprise deployments, 250,000 to 500,000 for medium and 750,000 upwards for large.

Authy: Can I export my tokens?

No. There is no export of the underlying secrets, by design. Migrating to another authenticator means going to each service, disabling two-factor authentication and setting it up again with the new app.

MetricStream: How long is implementation?

Six to eighteen months for a full platform deployment, and the services cost usually exceeds the first year licence.

Authy: What happened to the desktop app?

Twilio announced its discontinuation in March 2024 and the applications stopped working later that year. There is no replacement desktop client; the mobile apps are the product now.

MetricStream: Is it right for a mid-market company?

Usually not. Its depth suits organisations with several regulators and formal three lines of defence structures.

Authy: Is multi-device sync safe to leave on?

It is the feature most worth understanding. Leaving new device registration enabled means anyone who controls your phone number can attempt to add a device. The usual advice is to turn the multi-device setting off once your devices are registered and turn it on only when you need to add one.

MetricStream: Does it replace SOC 2 automation tools?

It can cover the framework, but it is not designed for the automated evidence collection those tools do cheaply.

Authy: What if I lose my phone and forget the backup password?

The secrets are encrypted with that password and Twilio does not hold it, so they cannot be recovered. You would fall back to each individual service's account recovery process, which is exactly the situation the backup was meant to avoid.

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