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Software · head to head

AI21 Labs vs Freshsales

AI21 Labs logo

AI21 Labs

Software

Enterprise language AI solutions

From
Free
Rated
-
Full reviewWebsite
F

Freshsales

Software

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only AI21 Labs has a free tier, so it costs nothing to try first.
  • Each has a real cost: AI21 Labs the free allowance is $10 of credit lasting 7 days rather than an ongoing free tier; Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • They diverge on capability: AI21 Labs covers Jamba models, Freshsales covers Contact management.

Where they differ

Only the attributes on which AI21 Labs and Freshsales actually diverge.

Attributes where AI21 Labs and Freshsales differ
AttributeAI21 LabsFreshsales
Starting priceFree$19/month
Pricing modelusage-basedsubscription
Free tierYesNo
PlatformsApi, CloudWeb, Ios, Android
Founded20172010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in AI21 Labs

  • Jamba models
  • Long context
  • RAG engine
  • Writing tools
  • REST API
  • Amazon Bedrock
  • Cloud platforms
  • Api support

Only in Freshsales

  • Contact management
  • Lead scoring
  • Sales pipeline
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail

What people use each for

The jobs each tool is most often brought in to do.

AI21 Labs

  • Running long-context tasks on the Jamba model familynot Freshsales
  • Building and optimising production AI agents with Maestronot Freshsales
  • Routing between models to control cost and accuracynot Freshsales
  • Long-horizon agentic tasks needing stateful workspacesnot Freshsales

Freshsales

  • Sales CRM with built in email, phone and chatnot AI21 Labs
  • Managing deals, pipelines and sales sequencesnot AI21 Labs

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

AI21 Labs

  • The free allowance is $10 of credit lasting 7 days rather than an ongoing free tier
  • Jamba Large is $2 per million input tokens and $8 per million output, so output-heavy work costs four times as much as input
  • Volume discounts, private cloud hosting and higher rate limits require a custom plan
  • Standard rate limits are not published

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Pricing, plan by plan

AI21 Labs

Free
  • Free TrialFree
    • Limited usage
    • API access
  • Jamba$0.2/per-million-input-tokens
    • 256K context
    • Hybrid architecture

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Which should you pick?

Choose AI21 Labs if

  • You need jamba models.
  • You want to start without paying.
  • You work on Api, Cloud.
  • You also want long context.
AI21 Labs review

Choose Freshsales if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want lead scoring.
Freshsales review

Questions people ask

Is AI21 Labs or Freshsales better?
Neither clearly leads. AI21 Labs starts at Free and Freshsales at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, AI21 Labs or Freshsales?
AI21 Labs has a free tier; the other does not. Paid plans start at Free for AI21 Labs and $19/month for Freshsales.
Does AI21 Labs or Freshsales run on more platforms?
AI21 Labs runs on Api, Cloud. Freshsales runs on Web, Ios, Android.
Can I use AI21 Labs for free?
Yes. AI21 Labs has a free tier, so you can try it without paying. Freshsales starts at $19/month.
What is AI21 Labs best used for?
AI21 Labs is most often used for running long-context tasks on the jamba model family, building and optimising production ai agents with maestro, routing between models to control cost and accuracy, long-horizon agentic tasks needing stateful workspaces. Of those, running long-context tasks on the jamba model family and building and optimising production ai agents with maestro are not what Freshsales is typically brought in for.
What can AI21 Labs do that Freshsales cannot?
AI21 Labs covers Jamba models, Long context, RAG engine, Writing tools. Freshsales covers Contact management, Lead scoring, Sales pipeline, Activity tracking.
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