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Software · head to head

Agile CRM vs AI21 Labs

Agile CRM logo

Agile CRM

Software

All-in-one CRM, Marketing, and Service Software

From
Free
Rated
-
Full reviewWebsite
AI21 Labs logo

AI21 Labs

Software

Enterprise language AI solutions

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Agile CRM the Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.; AI21 Labs the free allowance is $10 of credit lasting 7 days rather than an ongoing free tier
  • They diverge on capability: Agile CRM covers Contact management, AI21 Labs covers Jamba models.

Where they differ

Only the attributes on which Agile CRM and AI21 Labs actually diverge.

Attributes where Agile CRM and AI21 Labs differ
AttributeAgile CRMAI21 Labs
Pricing modelsubscriptionusage-based
PlatformsWebApi, Cloud
Founded20092017

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Agile CRM

  • Contact management
  • Lead scoring
  • Email automation
  • Marketing automation
  • Service desk
  • Web forms
  • Analytics
  • Zapier

Only in AI21 Labs

  • Jamba models
  • Long context
  • RAG engine
  • Writing tools
  • REST API
  • Amazon Bedrock
  • Cloud platforms
  • Api support

What people use each for

The jobs each tool is most often brought in to do.

Agile CRM

  • Sales managementnot AI21 Labs
  • Marketing automationnot AI21 Labs
  • Customer servicenot AI21 Labs

AI21 Labs

  • Running long-context tasks on the Jamba model familynot Agile CRM
  • Building and optimising production AI agents with Maestronot Agile CRM
  • Routing between models to control cost and accuracynot Agile CRM
  • Long-horizon agentic tasks needing stateful workspacesnot Agile CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Agile CRM

  • The Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.

AI21 Labs

  • The free allowance is $10 of credit lasting 7 days rather than an ongoing free tier
  • Jamba Large is $2 per million input tokens and $8 per million output, so output-heavy work costs four times as much as input
  • Volume discounts, private cloud hosting and higher rate limits require a custom plan
  • Standard rate limits are not published

Pricing, plan by plan

Agile CRM

Free
  • FreeFree
    • Contact management
    • Task management
  • Starter$9/month
    • Everything in Free
    • Email automation
    • Landing pages
  • Business$39/month
    • Everything in Starter
    • Advanced analytics
    • API access

AI21 Labs

Free
  • Free TrialFree
    • Limited usage
    • API access
  • Jamba$0.2/per-million-input-tokens
    • 256K context
    • Hybrid architecture

Which should you pick?

Choose Agile CRM if

  • You need contact management.
  • You want to start without paying.
  • You also want lead scoring.
Agile CRM review

Choose AI21 Labs if

  • You need jamba models.
  • You want to start without paying.
  • You work on Api, Cloud.
  • You also want long context.
AI21 Labs review

Questions people ask

Is Agile CRM or AI21 Labs better?
Neither clearly leads. Agile CRM starts at Free and AI21 Labs at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Agile CRM or AI21 Labs?
Agile CRM starts at Free and AI21 Labs at Free.
Does Agile CRM or AI21 Labs run on more platforms?
Agile CRM runs on Web. AI21 Labs runs on Api, Cloud.
Can I use Agile CRM for free?
Both have a free tier, so you can try either at no cost before committing.
What is Agile CRM best used for?
Agile CRM is most often used for sales management, marketing automation, customer service. Of those, sales management and marketing automation are not what AI21 Labs is typically brought in for.
What can Agile CRM do that AI21 Labs cannot?
Agile CRM covers Contact management, Lead scoring, Email automation, Marketing automation. AI21 Labs covers Jamba models, Long context, RAG engine, Writing tools.
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