Softwr

Live Chat & Chatbots · head to head

Tidio vs Comm100

Tidio logo

Tidio

Live Chat & Chatbots

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite
Comm100 logo

Comm100

Live Chat & Chatbots

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Tidio has a free tier, so it costs nothing to try first.
  • Each has a real cost: Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • They diverge on capability: Tidio covers Visitor tracking, Comm100 covers Ticketing.

Where they differ

Only the attributes on which Tidio and Comm100 actually diverge.

Attributes where Tidio and Comm100 differ
AttributeTidioComm100
Starting priceFree$29/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSWeb, Ios, Android
Founded20132009

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Tidio

  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress
  • Wix
  • BigCommerce

Only in Comm100

  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Salesforce
  • Zendesk
  • Microsoft Dynamics
  • SAP

Both cover

  • Live chat
  • Chatbots
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Comm100
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Comm100

Comm100

  • Live chat and messaging support with agent routingnot Tidio
  • Running chat campaigns and AI assisted support on a websitenot Tidio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Pricing, plan by plan

Tidio

Free

No published plan breakdown. See the Tidio review.

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Which should you pick?

Choose Tidio if

  • You need visitor tracking.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want email marketing.
Tidio review

Choose Comm100 if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Comm100 review

Questions people ask

Is Tidio or Comm100 better?
Neither clearly leads. Tidio starts at Free and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Tidio or Comm100?
Tidio has a free tier; the other does not. Paid plans start at Free for Tidio and $29/month for Comm100.
Does Tidio or Comm100 run on more platforms?
Tidio runs on Cloud-based SaaS. Comm100 runs on Web, Ios, Android.
Can I use Tidio for free?
Yes. Tidio has a free tier, so you can try it without paying. Comm100 starts at $29/month.
What is Tidio best used for?
Tidio is most often used for e-commerce businesses deploying chatbots to handle customer inquiries, customer service teams seeking to automate 50%+ of routine support tickets. Of those, e-commerce businesses deploying chatbots to handle customer inquiries and customer service teams seeking to automate 50%+ of routine support tickets are not what Comm100 is typically brought in for.
What can Tidio do that Comm100 cannot?
Tidio covers Visitor tracking, Email marketing, Mobile apps, Canned responses. Comm100 covers Ticketing, Knowledge base, Audio/video chat, Social messaging. Both handle Live chat, Chatbots, Web support, Ios support.
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Related pages

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