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Software · head to head

Tidio vs Chatra

Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite
Chatra logo

Chatra

Software

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade; Chatra free plan is capped at 5 chats per month and one agent seat
  • They diverge on capability: Tidio covers Live chat, Chatra covers Live chat messaging.

Where they differ

Only the attributes on which Tidio and Chatra actually diverge.

Attributes where Tidio and Chatra differ
AttributeTidioChatra
PlatformsCloud-based SaaSWeb, Mobile app, IOS, Android
Founded20132010

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Tidio

  • Live chat
  • Chatbots
  • Email marketing
  • Mobile apps
  • Canned responses
  • WordPress
  • Wix
  • BigCommerce

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Chat history
  • Slack
  • API
  • Mobile app support
  • IOS support

Both cover

  • Visitor tracking
  • Shopify
  • Zapier
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Chatra
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Chatra

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Tidio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Pricing, plan by plan

Tidio

Free

No published plan breakdown. See the Tidio review.

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Which should you pick?

Choose Tidio if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Tidio review

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Questions people ask

Is Tidio or Chatra better?
Neither clearly leads. Tidio starts at Free and Chatra at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Tidio or Chatra?
Tidio starts at Free and Chatra at Free.
Does Tidio or Chatra run on more platforms?
Tidio runs on Cloud-based SaaS. Chatra runs on Web, Mobile app, IOS, Android.
Can I use Tidio for free?
Both have a free tier, so you can try either at no cost before committing.
What is Tidio best used for?
Tidio is most often used for e-commerce businesses deploying chatbots to handle customer inquiries, customer service teams seeking to automate 50%+ of routine support tickets. Of those, e-commerce businesses deploying chatbots to handle customer inquiries and customer service teams seeking to automate 50%+ of routine support tickets are not what Chatra is typically brought in for.
What can Tidio do that Chatra cannot?
Tidio covers Live chat, Chatbots, Email marketing, Mobile apps. Chatra covers Live chat messaging, CRM functionality, Chat history, Slack. Both handle Visitor tracking, Shopify, Zapier, Web support.
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Related pages

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