Softwr

Productivity · head to head

Fastmail vs Supernormal

Fastmail logo

Fastmail

Productivity

Paid email hosting with custom domains, calendar and contacts, run without ad-based revenue

From
$3/month
Rated
-
Full reviewWebsite
Supernormal logo

Supernormal

Productivity

AI meeting notes captured from the desktop app without sending a bot into the call

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Supernormal has a free tier, so it costs nothing to try first.
  • Each has a real cost: Fastmail it does not provide end-to-end encryption by default, so users specifically wanting zero-knowledge mail should compare it against Proton Mail or Tuta rather than assume parity.; Supernormal credit consumption varies by task complexity and no rate card is published, so a team cannot forecast whether fifty credits covers a month of work until it has spent one, which makes the paid tiers hard to size.
  • They diverge on capability: Fastmail covers Custom domain hosting, Supernormal covers Bot-free desktop capture.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Fastmail and Supernormal actually diverge.

Attributes where Fastmail and Supernormal differ
AttributeFastmailSupernormal
Starting price$3/monthFree
Pricing modelPer user per monthPer month by credits
Free tierNoYes
PlatformsWeb, iOS, Android, macOS, WindowsWeb, macOS, Windows, Chrome

Identical on both: user rating (Not yet rated), category (Productivity).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Fastmail

  • Custom domain hosting
  • Masked email
  • Unlimited aliases
  • Integrated calendar and contacts
  • Migration tools
  • JMAP support

Only in Supernormal

  • Bot-free desktop capture
  • Structured notes
  • Custom templates
  • Generated work output
  • Credit rollover
  • Admin governance
  • Sharing and search
  • Multi-platform capture

What people use each for

The jobs each tool is most often brought in to do.

Fastmail

  • Someone who wants their email address tied to a domain they own rather than a free provider they do notnot Supernormal
  • A small business wanting hosted mail on its own domain without running mail server infrastructurenot Supernormal
  • A person leaving Gmail specifically to stop an ad-funded provider processing their mailnot Supernormal
  • A household migrating several accounts to one paid provider with shared billingnot Supernormal

Supernormal

  • Client-facing consultants whose customers refuse to admit a recording bot but who still need an accurate record of what was agreednot Fastmail
  • A recruiter running back-to-back interviews who wants structured notes per candidate without an extra participant appearing to the candidatenot Fastmail
  • A small team that wants meeting output turned directly into a document or deck rather than into a transcript someone must rewritenot Fastmail
  • A regulated organisation needing SSO, audit logs and retention controls over meeting records without deploying an enterprise suitenot Fastmail

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Fastmail

  • It does not provide end-to-end encryption by default, so users specifically wanting zero-knowledge mail should compare it against Proton Mail or Tuta rather than assume parity.
  • Moving to Fastmail is a real migration with DNS changes for a custom domain, unlike installing a client such as Spark or Bluemail over an existing account.
  • There is no free tier at all, so a user just wanting to try it commits to a paid trial rather than a permanently free option.
  • Storage limits on the entry Basic plan are modest next to the free allowance Gmail gives, and heavy attachment users will need Standard or above.
  • Being based in Australia means it falls under Australian data access law, which some privacy-focused buyers weigh differently from Swiss or German jurisdictions used by Proton Mail and Tuta.

Supernormal

  • Credit consumption varies by task complexity and no rate card is published, so a team cannot forecast whether fifty credits covers a month of work until it has spent one, which makes the paid tiers hard to size.
  • Team and Business include the same fifty credits, so the higher tier buys governance rather than capacity, and a heavy user hitting the ceiling gains nothing by upgrading.
  • Capturing without a visible bot removes the prompt that reminds participants they are being recorded, but not the legal consent obligation in two-party consent jurisdictions, and the product makes that omission easy.
  • Desktop capture depends on the application running on the meeting host's machine, so a participant joining from a phone, a locked-down corporate laptop or a browser without the extension gets nothing.
  • The category is crowded with better-funded competitors bundled into Zoom, Microsoft and Google subscriptions customers already pay for, which puts sustained pressure on a small independent vendor and on the value of standardising a team on it.

Pricing, plan by plan

Fastmail

$3/month
  • Basic$3/month
    • 6GB storage
    • No custom domain support
    • Core mail, calendar and contacts
  • Standard$5/month
    • 60GB storage
    • Custom domain support
    • Masked email and aliases
  • Professional$9/month
    • 150GB storage
    • Multiple custom domains
    • Priority support

Supernormal

Free
  • FreeFree
    • 15 credits a month
    • Maximum 5 credits a day
    • Desktop meeting capture without bots
  • Team$20/month
    • 50 credits a month
    • No daily credit cap
    • Credit rollover
  • Business$40/month
    • 50 credits a month, the same allowance as Team
    • SSO
    • Audit logs

Which should you pick?

Choose Fastmail if

  • You need custom domain hosting.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want masked email.
Fastmail review

Choose Supernormal if

  • You need bot-free desktop capture.
  • You want to start without paying.
  • You work on Web, macOS, Windows, Chrome.
  • You also want structured notes.
Supernormal review

Questions people ask

Is Fastmail or Supernormal better?
Neither clearly leads. Fastmail starts at $3/month and Supernormal at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Fastmail or Supernormal?
Supernormal has a free tier; the other does not. Paid plans start at $3/month for Fastmail and Free for Supernormal.
Does Fastmail or Supernormal run on more platforms?
Fastmail runs on Web, iOS, Android, macOS, Windows. Supernormal runs on Web, macOS, Windows, Chrome.
Can I use Supernormal for free?
Yes. Supernormal has a free tier, so you can try it without paying. Fastmail starts at $3/month.
What is Fastmail best used for?
Fastmail is most often used for someone who wants their email address tied to a domain they own rather than a free provider they do not, a small business wanting hosted mail on its own domain without running mail server infrastructure, a person leaving gmail specifically to stop an ad-funded provider processing their mail, a household migrating several accounts to one paid provider with shared billing. Of those, someone who wants their email address tied to a domain they own rather than a free provider they do not and a small business wanting hosted mail on its own domain without running mail server infrastructure are not what Supernormal is typically brought in for.
What can Fastmail do that Supernormal cannot?
Fastmail covers Custom domain hosting, Masked email, Unlimited aliases, Integrated calendar and contacts. Supernormal covers Bot-free desktop capture, Structured notes, Custom templates, Generated work output.

Answered from the vendors’ own pages

Fastmail: Is Fastmail a client like Spark, or does it host my email?

It hosts the mailbox itself; there is no separate provider underneath it the way Spark sits over Gmail.

Supernormal: Does Supernormal join my meeting as a bot?

No. It captures from the desktop application, so no additional participant appears in the call. That is its main differentiator.

Fastmail: Does Fastmail offer end-to-end encryption?

Not by default in the way Proton Mail or Tuta do; its privacy position rests on being subscription-funded rather than ad-funded.

Supernormal: How much does it cost?

Free gives 15 credits a month capped at 5 a day. Team is $20 a month and Business is $40 a month, both with 50 credits.

Fastmail: Can I use my own domain?

Yes, from the Standard plan up, with full alias and masked email support.

Supernormal: What does a credit buy?

Credits are consumed by tasks and usage varies with complexity. The vendor does not publish per-task rates, which is the weak point of the pricing model.

Supernormal: Do I still need consent to record?

Yes. Removing the visible bot does not remove the legal requirement in jurisdictions that require all parties to consent. Treat the absence of a prompt as a compliance risk, not a feature.

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