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Accounting & Finance · head to head

SAP Concur vs Zendesk

SAP Concur logo

SAP Concur

Accounting & Finance

Travel, expense, and invoice management

From
$29/month
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

All industries

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: SAP Concur listed on UK G-Cloud 14 at £0.21 to £9.70 per unit for SAP Concur Travel & Expense Professional Edition, submitted directly by SAP Concur, with the unit and billing period not further defined on the listing; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: SAP Concur covers Expense management, Zendesk covers Ticket management.

Where they differ

Only the attributes on which SAP Concur and Zendesk actually diverge.

Attributes where SAP Concur and Zendesk differ
AttributeSAP ConcurZendesk
Starting price$29/month$19/month
PlatformsWeb, Ios, AndroidWeb
CategoryAccounting & FinanceAll industries
Founded19932007

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SAP Concur

  • Expense management
  • Travel booking
  • Invoice processing
  • Spend analytics
  • Policy compliance
  • SAP
  • Oracle
  • Workday

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

What people use each for

The jobs each tool is most often brought in to do.

SAP Concur

  • Enterprise expense managementnot Zendesk
  • Corporate travelnot Zendesk
  • Invoice processingnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot SAP Concur
  • Omnichannel customer supportnot SAP Concur
  • Knowledge base and self-service portalsnot SAP Concur
  • AI-assisted customer servicenot SAP Concur

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SAP Concur

  • Listed on UK G-Cloud 14 at £0.21 to £9.70 per unit for SAP Concur Travel & Expense Professional Edition, submitted directly by SAP Concur, with the unit and billing period not further defined on the listing

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

SAP Concur

$29/month
  • Professional$8/month
    • Expense reporting
    • Receipt capture
    • Approvals
  • Premium$12/month
    • Travel booking
    • Invoice management
    • Analytics

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose SAP Concur if

  • You need expense management.
  • You work on Web, Ios, Android.
  • You also want travel booking.
SAP Concur review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is SAP Concur or Zendesk better?
Neither clearly leads. SAP Concur starts at $29/month and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SAP Concur or Zendesk?
SAP Concur starts at $29/month and Zendesk at $19/month.
Does SAP Concur or Zendesk run on more platforms?
SAP Concur runs on Web, Ios, Android. Zendesk runs on Web.
What is SAP Concur best used for?
SAP Concur is most often used for enterprise expense management, corporate travel, invoice processing. Of those, enterprise expense management and corporate travel are not what Zendesk is typically brought in for.
What can SAP Concur do that Zendesk cannot?
SAP Concur covers Expense management, Travel booking, Invoice processing, Spend analytics. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat.
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Related pages

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