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Software · head to head

Freshdesk vs SAP Concur

Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
SAP Concur logo

SAP Concur

Software

Travel, expense, and invoice management

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; SAP Concur listed on UK G-Cloud 14 at £0.21 to £9.70 per unit for SAP Concur Travel & Expense Professional Edition, submitted directly by SAP Concur, with the unit and billing period not further defined on the listing
  • They diverge on capability: Freshdesk covers Ticketing, SAP Concur covers Expense management.

Where they differ

Only the attributes on which Freshdesk and SAP Concur actually diverge.

Attributes where Freshdesk and SAP Concur differ
AttributeFreshdeskSAP Concur
Starting price$19/month$29/month
PlatformsWebWeb, Ios, Android
Founded20101993

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in SAP Concur

  • Expense management
  • Travel booking
  • Invoice processing
  • Spend analytics
  • Policy compliance
  • SAP
  • Oracle
  • Workday

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot SAP Concur
  • Customer support portal and knowledge basenot SAP Concur
  • Multi-channel support coordinationnot SAP Concur
  • AI-assisted support agent interactionnot SAP Concur

SAP Concur

  • Enterprise expense managementnot Freshdesk
  • Corporate travelnot Freshdesk
  • Invoice processingnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

SAP Concur

  • Listed on UK G-Cloud 14 at £0.21 to £9.70 per unit for SAP Concur Travel & Expense Professional Edition, submitted directly by SAP Concur, with the unit and billing period not further defined on the listing

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

SAP Concur

$29/month
  • Professional$8/month
    • Expense reporting
    • Receipt capture
    • Approvals
  • Premium$12/month
    • Travel booking
    • Invoice management
    • Analytics

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose SAP Concur if

  • You need expense management.
  • You work on Web, Ios, Android.
  • You also want travel booking.
SAP Concur review

Questions people ask

Is Freshdesk or SAP Concur better?
Neither clearly leads. Freshdesk starts at $19/month and SAP Concur at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or SAP Concur?
Freshdesk starts at $19/month and SAP Concur at $29/month.
Does Freshdesk or SAP Concur run on more platforms?
Freshdesk runs on Web. SAP Concur runs on Web, Ios, Android.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what SAP Concur is typically brought in for.
What can Freshdesk do that SAP Concur cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. SAP Concur covers Expense management, Travel booking, Invoice processing, Spend analytics.
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