Softwr

Software · head to head

Kustomer vs SAP Concur

Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite
SAP Concur logo

SAP Concur

Software

Travel, expense, and invoice management

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kustomer pricing not published; requires customised sales assessment and quote for exact costs; SAP Concur listed on UK G-Cloud 14 at £0.21 to £9.70 per unit for SAP Concur Travel & Expense Professional Edition, submitted directly by SAP Concur, with the unit and billing period not further defined on the listing
  • They diverge on capability: Kustomer covers Unified customer view, SAP Concur covers Expense management.

Where they differ

Only the attributes on which Kustomer and SAP Concur actually diverge.

Attributes where Kustomer and SAP Concur differ
AttributeKustomerSAP Concur
Starting priceOn request$29/month
Pricing modelquotesubscription
PlatformsWeb, CloudWeb, Ios, Android
Founded20151993

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Shopify
  • Magento

Only in SAP Concur

  • Expense management
  • Travel booking
  • Invoice processing
  • Spend analytics
  • Policy compliance
  • SAP
  • Oracle
  • Workday

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot SAP Concur
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot SAP Concur
  • Enterprises seeking customer 360 views and advanced workflow automationnot SAP Concur

SAP Concur

  • Enterprise expense managementnot Kustomer
  • Corporate travelnot Kustomer
  • Invoice processingnot Kustomer

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

SAP Concur

  • Listed on UK G-Cloud 14 at £0.21 to £9.70 per unit for SAP Concur Travel & Expense Professional Edition, submitted directly by SAP Concur, with the unit and billing period not further defined on the listing

Pricing, plan by plan

Kustomer

On request

No published plan breakdown. See the Kustomer review.

SAP Concur

$29/month
  • Professional$8/month
    • Expense reporting
    • Receipt capture
    • Approvals
  • Premium$12/month
    • Travel booking
    • Invoice management
    • Analytics

Which should you pick?

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Choose SAP Concur if

  • You need expense management.
  • You work on Web, Ios, Android.
  • You also want travel booking.
SAP Concur review

Questions people ask

Is Kustomer or SAP Concur better?
Neither clearly leads. Kustomer starts at On request and SAP Concur at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kustomer or SAP Concur?
Kustomer starts at On request and SAP Concur at $29/month.
Does Kustomer or SAP Concur run on more platforms?
Kustomer runs on Web, Cloud. SAP Concur runs on Web, Ios, Android.
What is Kustomer best used for?
Kustomer is most often used for large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms, retail, financial services, travel and hospitality sectors requiring integrated ai-powered support, enterprises seeking customer 360 views and advanced workflow automation. Of those, large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms and retail, financial services, travel and hospitality sectors requiring integrated ai-powered support are not what SAP Concur is typically brought in for.
What can Kustomer do that SAP Concur cannot?
Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. SAP Concur covers Expense management, Travel booking, Invoice processing, Spend analytics. Both handle Web support, Ios support, Android support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Kustomer

More on SAP Concur

Keep looking

Other head to heads