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Government · head to head

MyRec.com vs Zencity

MyRec.com logo

MyRec.com

Government

Recreation management for small parks departments, priced on your annual revenue with no contract

From
On request
Rated
-
Full reviewWebsite
Zencity logo

Zencity

Government

Resident sentiment analysis combining organic social listening with representative surveys

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: MyRec.com the annual fee scales with department revenue, so a successful department pays more for the same software as its programme income grows.; Zencity social listening is structurally biased toward residents who post, so a city using the listening product without the survey product will consistently mistake volume for consensus.
  • They diverge on capability: MyRec.com covers Revenue-based annual fee, Zencity covers Organic social listening.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which MyRec.com and Zencity actually diverge.

Attributes where MyRec.com and Zencity differ
AttributeMyRec.comZencity
Pricing modelPer year by department annual revenuequote

Identical on both: starting price (On request), free tier (No), platforms (Web), user rating (Not yet rated), category (Government).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in MyRec.com

  • Revenue-based annual fee
  • Programme registration
  • Facility reservations
  • Point of sale
  • League scheduling
  • Everything included

Only in Zencity

  • Organic social listening
  • Representative surveys
  • Community trust surveys
  • Topic and sentiment analysis
  • Service request integration
  • Leadership reporting

What people use each for

The jobs each tool is most often brought in to do.

MyRec.com

  • A town recreation department of one or two staff moving off paper registration forms and a shared spreadsheetnot Zencity
  • A department that wants to choose its own payment processor rather than accept the software vendor ratenot Zencity
  • Replacing a system that charges per module, where every new programme type triggered an upsellnot Zencity
  • A department needing field permits and league scheduling without buying a facilities management suitenot Zencity

Zencity

  • A city manager deciding whether a social media outcry reflects a representative viewnot MyRec.com
  • A police department measuring community trust with a sampled instrument rather than complaint volumenot MyRec.com
  • A communications team wanting early warning on a service issue before it reaches councilnot MyRec.com
  • A council needing resident input on a policy without running its own survey operationnot MyRec.com

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

MyRec.com

  • The annual fee scales with department revenue, so a successful department pays more for the same software as its programme income grows.
  • It is built for small and mid-sized departments and lacks the permitting, aquatics and multi-facility depth a large city requires.
  • Credit card processing is explicitly excluded from the fee, so the total cost depends on a merchant agreement the department must source and negotiate itself.
  • Integration surface is thin, with no meaningful connection to municipal ERP or finance systems, meaning revenue reconciliation is a manual export.
  • The vendor is small, so there is limited third-party consulting capacity and a narrow bench for support during peak registration periods.

Zencity

  • Social listening is structurally biased toward residents who post, so a city using the listening product without the survey product will consistently mistake volume for consensus.
  • Government analysis of residents' public speech, particularly by police departments, has drawn civil liberties criticism and records request scrutiny in United States cities, and agencies need a public answer ready before signing.
  • Sentiment classification of local slang, sarcasm and non English posts is imperfect, and a misclassified theme presented in a leadership briefing can be acted on before anyone checks the underlying posts.
  • Survey sample sizes at neighbourhood level are often small, so the district level breakdowns that councils most want are the least reliable numbers in the report.
  • It reports on opinion without connecting to service delivery systems, so acting on a finding remains a separate manual process in whatever operational software the agency runs.

Pricing, plan by plan

MyRec.com

On request
  • MyRec.com$undefined/year
    • Single annual fee calculated from department annual revenue
    • Third parties report entry around 2,850 to 3,445 USD per year
    • Site build, onboarding and training included

Zencity

On request
  • Zencity$undefined/year
    • Quoted annually by population served and module scope
    • Survey programmes priced separately from the listening platform
    • Police community trust surveying sold as its own line

Which should you pick?

Choose MyRec.com if

  • You need revenue-based annual fee.
  • You also want programme registration.
MyRec.com review

Choose Zencity if

  • You need organic social listening.
  • You also want representative surveys.
Zencity review

Questions people ask

Is MyRec.com or Zencity better?
Neither clearly leads. MyRec.com starts at On request and Zencity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, MyRec.com or Zencity?
MyRec.com starts at On request and Zencity at On request.
Does MyRec.com or Zencity run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is MyRec.com best used for?
MyRec.com is most often used for a town recreation department of one or two staff moving off paper registration forms and a shared spreadsheet, a department that wants to choose its own payment processor rather than accept the software vendor rate, replacing a system that charges per module, where every new programme type triggered an upsell, a department needing field permits and league scheduling without buying a facilities management suite. Of those, a town recreation department of one or two staff moving off paper registration forms and a shared spreadsheet and a department that wants to choose its own payment processor rather than accept the software vendor rate are not what Zencity is typically brought in for.
What can MyRec.com do that Zencity cannot?
MyRec.com covers Revenue-based annual fee, Programme registration, Facility reservations, Point of sale. Zencity covers Organic social listening, Representative surveys, Community trust surveys, Topic and sentiment analysis.

Answered from the vendors’ own pages

MyRec.com: How is MyRec priced?

A single annual fee calculated from your department annual revenue, using a calculator on the MyRec site. Third parties report entry around 2,850 to 3,445 USD a year.

Zencity: Is this surveillance of residents?

It analyses publicly posted content and aggregated survey responses rather than private accounts, but the distinction has been contested publicly, especially for police use. Prepare an explanation before procurement.

MyRec.com: Is there a setup fee?

No. Site build, onboarding and training are included in the annual fee.

Zencity: Why pair listening with surveys?

Because the people who post are not representative of the people who live there. The gap between the two datasets is often the most useful output.

MyRec.com: Are card fees included?

No. Credit card processing is separate and you arrange your own merchant account.

Zencity: What did Zencity acquire?

Elucd, in 2021, which brought community trust survey methodology used with police departments.

MyRec.com: Is there a contract?

No long-term contract is required, which is unusual in municipal software.

Zencity: Can residents find out what our city bought?

Yes. These are public contracts and several have been obtained and published through records requests.

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