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Communication & Collaboration · head to head

Rocket.Chat vs Salesforce Service Cloud

Rocket.Chat logo

Rocket.Chat

Communication & Collaboration

Deployment flexibility and compliance across regulatory frameworks

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Rocket.Chat no prices, tier names with numbers, or minimum seats are published anywhere on the pricing page; all three paid editions (Commercial, Government, Defense) route to Contact sales or Contact us; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Where they differ

Only the attributes on which Rocket.Chat and Salesforce Service Cloud actually diverge.

Attributes where Rocket.Chat and Salesforce Service Cloud differ
AttributeRocket.ChatSalesforce Service Cloud
Starting priceOn request$25/month
Pricing modelquotesubscription
PlatformsWebWeb, Ios, Android
CategoryCommunication & CollaborationCustomer Support
FoundedUnknown1999

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Rocket.Chat

Nothing recorded that Salesforce Service Cloud does not also cover.

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Rocket.Chat

No use cases recorded yet. See the Rocket.Chat review.

Salesforce Service Cloud

  • Enterprise customer servicenot Rocket.Chat
  • Field servicenot Rocket.Chat
  • Self-service portalsnot Rocket.Chat
  • AI-powered supportnot Rocket.Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Rocket.Chat

  • No prices, tier names with numbers, or minimum seats are published anywhere on the pricing page; all three paid editions (Commercial, Government, Defense) route to Contact sales or Contact us
  • The free community edition is not represented on the pricing page at all, which lists only the three quote-only enterprise tiers

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Rocket.Chat

On request

No published plan breakdown. See the Rocket.Chat review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Rocket.Chat if

Nothing in the data separates Rocket.Chat from Salesforce Service Cloud on the points above - pick on price and on how each one feels to use.

Rocket.Chat review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Rocket.Chat or Salesforce Service Cloud better?
Neither clearly leads. Rocket.Chat starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Rocket.Chat or Salesforce Service Cloud?
Rocket.Chat starts at On request and Salesforce Service Cloud at $25/month.
Does Rocket.Chat or Salesforce Service Cloud run on more platforms?
Rocket.Chat runs on Web. Salesforce Service Cloud runs on Web, Ios, Android.
What can Rocket.Chat do that Salesforce Service Cloud cannot?
Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.
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Related pages

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