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Salesforce Service Cloud vs Telegram

Salesforce Service Cloud logo

Salesforce Service Cloud

All industries

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite
Telegram logo

Telegram

All industries

Pure instant messaging — simple, fast, secure, and synced across all your devices

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Telegram has a free tier, so it costs nothing to try first.
  • Each has a real cost: Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers; Telegram end-to-end encryption applies only to Secret Chats; private and group Cloud Chats use server-client encryption, so Telegram holds the data
  • They diverge on capability: Salesforce Service Cloud covers Case management, Telegram covers Cloud-based messaging.

Where they differ

Only the attributes on which Salesforce Service Cloud and Telegram actually diverge.

Attributes where Salesforce Service Cloud and Telegram differ
AttributeSalesforce Service CloudTelegram
Starting price$25/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Windows, Macos, Linux, Ios, Android
CategoryUnknownAll industries
Founded19992013

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Only in Telegram

  • Cloud-based messaging
  • End-to-end encryption
  • Self-destructing messages
  • Large group chats
  • Voice and video calls
  • Bot platform
  • Channels and broadcasts
  • Cross-platform sync

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Salesforce Service Cloud

  • Enterprise customer servicenot Telegram
  • Field servicenot Telegram
  • Self-service portalsnot Telegram
  • AI-powered supportnot Telegram

Telegram

  • Group messaging and large channels with files of any type and sizenot Salesforce Service Cloud
  • Private device-bound conversations with self-destructing messagesnot Salesforce Service Cloud
  • Running bots and broadcast channels for an audiencenot Salesforce Service Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Telegram

  • End-to-end encryption applies only to Secret Chats; private and group Cloud Chats use server-client encryption, so Telegram holds the data
  • Secret Chats are device-specific and are not part of the Telegram cloud, so they can only be read on the device they started on
  • Logging out destroys all of your Secret Chats
  • The Secret Chat self-destruct timer applies only to messages sent after the timer is set and has no effect on earlier messages
  • Telegram states screenshot detection cannot be guaranteed on some Android and Windows Phone devices, so screenshots of Secret Chats can be taken silently
  • Messages cannot be forwarded out of Secret Chats
  • The self-destruct timer in cloud chats covers media only, not text

Pricing, plan by plan

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Telegram

Free
  • FreeFree
    • Unlimited messages
    • 2GB file sharing
    • Group chats up to 200K members
  • Telegram Premium$4.99/month
    • Everything in Free
    • 4GB file uploads
    • Faster downloads

Which should you pick?

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Choose Telegram if

  • You need cloud-based messaging.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Linux, Ios, Android.
  • You also want end-to-end encryption.
Telegram review

Questions people ask

Is Salesforce Service Cloud or Telegram better?
Neither clearly leads. Salesforce Service Cloud starts at $25/month and Telegram at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesforce Service Cloud or Telegram?
Telegram has a free tier; the other does not. Paid plans start at $25/month for Salesforce Service Cloud and Free for Telegram.
Does Salesforce Service Cloud or Telegram run on more platforms?
Salesforce Service Cloud runs on Web, Ios, Android. Telegram runs on Web, Windows, Macos, Linux, Ios, Android.
Can I use Telegram for free?
Yes. Telegram has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Salesforce Service Cloud best used for?
Salesforce Service Cloud is most often used for enterprise customer service, field service, self-service portals, ai-powered support. Of those, enterprise customer service and field service are not what Telegram is typically brought in for.
What can Salesforce Service Cloud do that Telegram cannot?
Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Telegram covers Cloud-based messaging, End-to-end encryption, Self-destructing messages, Large group chats. Both handle Web support.
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