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Customer Support · head to head

LiveAgent vs BMC Helix

LiveAgent logo

LiveAgent

Customer Support

All-in-one help desk software

From
Free
Rated
-
Full reviewWebsite
B

BMC Helix

Customer Support

AI-driven IT service management for the modern enterprise

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price; BMC Helix no pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Where they differ

Only the attributes on which LiveAgent and BMC Helix actually diverge.

Attributes where LiveAgent and BMC Helix differ
AttributeLiveAgentBMC Helix
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
CategoryUnknownCustomer Support
Founded2004Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveAgent

  • Ticketing system
  • Live chat
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Shopify

Only in BMC Helix

Nothing recorded that LiveAgent does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot BMC Helix
  • Ticketing and shared inbox for customer support teamsnot BMC Helix

BMC Helix

No use cases recorded yet. See the BMC Helix review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

BMC Helix

  • No pricing is listed on the site; buyers must submit a Request Pricing form or Contact Sales to speak with a rep, per helixops.ai (BMC Helix product page), August 2026

Pricing, plan by plan

LiveAgent

Free
  • FreeFree
    • 7-day ticket history
    • 1 chat button
    • 1 email account
  • Small$9/month
    • Unlimited ticket history
    • 3 email accounts
    • Customer portal
  • Medium$29/month
    • Call center
    • 10 email accounts
    • Advanced reporting
  • Large$49/month
    • Everything unlimited
    • Senior account manager
    • White glove setup

BMC Helix

On request

No published plan breakdown. See the BMC Helix review.

Which should you pick?

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
LiveAgent review

Choose BMC Helix if

Nothing in the data separates BMC Helix from LiveAgent on the points above - pick on price and on how each one feels to use.

BMC Helix review

Questions people ask

Is LiveAgent or BMC Helix better?
Neither clearly leads. LiveAgent starts at Free and BMC Helix at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveAgent or BMC Helix?
LiveAgent has a free tier; the other does not. Paid plans start at Free for LiveAgent and On request for BMC Helix.
Does LiveAgent or BMC Helix run on more platforms?
LiveAgent runs on Web, Ios, Android. BMC Helix runs on Web.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. BMC Helix starts at On request.
What is LiveAgent best used for?
LiveAgent is most often used for multichannel help desk covering email, chat, calls and social messages, ticketing and shared inbox for customer support teams. Of those, multichannel help desk covering email, chat, calls and social messages and ticketing and shared inbox for customer support teams are not what BMC Helix is typically brought in for.
What can LiveAgent do that BMC Helix cannot?
LiveAgent covers Ticketing system, Live chat, Call center, Social media.
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