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Customer Support · head to head

Klaus vs SentinelOne

Klaus logo

Klaus

Customer Support

AI-powered quality management for support teams

From
$50/month
Rated
-
Full reviewWebsite
SentinelOne logo

SentinelOne

Cybersecurity

Autonomous endpoint protection and response

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Klaus no longer available as standalone product after Zendesk acquisition; SentinelOne enterprise pricing requires contacting sales
  • They diverge on capability: Klaus covers AI-powered QA, SentinelOne covers AI-powered detection.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Klaus and SentinelOne actually diverge.

Attributes where Klaus and SentinelOne differ
AttributeKlausSentinelOne
Starting price$50/monthOn request
Pricing modelUnknownsubscription
PlatformsWebWindows, Macos, Linux, Ios, Android
CategoryCustomer SupportCybersecurity
Founded20172013

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Klaus

  • AI-powered QA
  • Conversation reviews
  • Scorecards
  • Coaching
  • Performance analytics
  • Calibration
  • Zendesk
  • Intercom

Only in SentinelOne

  • AI-powered detection
  • Autonomous response
  • Behavioral threat intelligence
  • Root cause analysis
  • Threat hunting automation
  • Ransomware protection
  • Container security
  • Mobile endpoint protection

Both cover

  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Klaus

  • Quality assurancenot SentinelOne
  • Agent coachingnot SentinelOne
  • Performance trackingnot SentinelOne

SentinelOne

  • Endpoint detection and responsenot Klaus
  • AI-powered threat huntingnot Klaus
  • Cloud workload securitynot Klaus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Klaus

  • No longer available as standalone product after Zendesk acquisition
  • Requires separate Zendesk subscription (not included in base plan)
  • Cannot be used with non-Zendesk help desk systems

SentinelOne

  • Enterprise pricing requires contacting sales
  • Prices shown for 5-100 workstations may differ for larger deployments
  • Purchases must be made through authorized third-party partners

Pricing, plan by plan

Klaus

$50/month
  • Workforce Engagement Bundle$50/month
    • Includes Zendesk QA (formerly Klaus)
    • Requires base Zendesk Support or Suite plan
    • 100% conversation review with AI

SentinelOne

On request
  • Singularity Complete$179.99/year
    • Per endpoint pricing
    • AI-driven endpoint and cloud workload protection
    • Real-time threat detection and response
  • Singularity Commercial$229.99/year
    • Per endpoint pricing
    • All Complete features plus Identity Detection and Response
    • 90-day data retention
  • Singularity Enterprise$null/custom
    • Per endpoint pricing
    • All Commercial features plus Agentic AI SOC Analyst
    • Full Visibility and Forensics

Which should you pick?

Choose Klaus if

  • You need ai-powered qa.
  • You also want conversation reviews.
Klaus review

Choose SentinelOne if

  • You need ai-powered detection.
  • You work on Windows, Macos, Linux, Ios, Android.
  • You also want autonomous response.
SentinelOne review

Questions people ask

Is Klaus or SentinelOne better?
Neither clearly leads. Klaus starts at $50/month and SentinelOne at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Klaus or SentinelOne?
Klaus starts at $50/month and SentinelOne at On request.
Does Klaus or SentinelOne run on more platforms?
Klaus runs on Web. SentinelOne runs on Windows, Macos, Linux, Ios, Android.
What is Klaus best used for?
Klaus is most often used for quality assurance, agent coaching, performance tracking. Of those, quality assurance and agent coaching are not what SentinelOne is typically brought in for.
What can Klaus do that SentinelOne cannot?
Klaus covers AI-powered QA, Conversation reviews, Scorecards, Coaching. SentinelOne covers AI-powered detection, Autonomous response, Behavioral threat intelligence, Root cause analysis. Both handle GDPR.

Answered from the vendors’ own pages

Klaus: Is Klaus still available as a standalone product?

No. Klaus was acquired by Zendesk in February 2024 and is now integrated into Zendesk as Zendesk QA, requiring a paid Zendesk plan as the base.

Source
SentinelOne: What is SentinelOne Singularity Complete pricing?

Singularity Complete costs $179.99 per endpoint per year and includes AI-driven endpoint and cloud workload protection, real-time threat detection and response, 14-day data retention, and AI Security Assistant. Pricing shown for 5-100 workstations.

Source
Klaus: What QA features does Klaus provide?

Klaus automatically reviews 100% of customer interactions using AI, provides immediate performance insights, reduces QA time by 80%, and improves CSAT scores through targeted coaching.

Source
SentinelOne: What features distinguish SentinelOne Commercial from Complete?

Singularity Commercial costs $229.99 per endpoint per year (versus $179.99 for Complete) and adds Identity Detection and Response, 90-day data retention (compared to 14-day), and Managed Threat Hunting services.

Source
SentinelOne: How does partner pricing affect SentinelOne costs?

All SentinelOne purchases are made through authorized third-party partners, and partner pricing may differ from published rates. Customers should verify pricing with their authorized reseller.

Source
SentinelOne: What does SentinelOne Enterprise include?

Singularity Enterprise (custom pricing, contact sales) adds Agentic AI SOC Analyst and Full Visibility and Forensics capabilities to all Commercial features, plus expert-led onboarding and training.

Source
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