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Business Intelligence · head to head

Glassbox vs SAS

Glassbox logo

Glassbox

Business Intelligence

Digital experience intelligence

From
On request
Rated
-
Full reviewWebsite
SAS logo

SAS

Machine Learning

Analytics, AI and data management software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only SAS has a free tier, so it costs nothing to try first.
  • Each has a real cost: Glassbox no fixed pricing tiers published; custom quotes required based on package, data retention, and session volume; SAS sAS publishes no rate, no minimum and no named cost driver; the how to buy page offers only a customized price quote based on your requirements and deployment preferences
  • They diverge on capability: Glassbox covers Session Replay, SAS covers Statistical analysis.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Glassbox and SAS actually diverge.

Attributes where Glassbox and SAS differ
AttributeGlassboxSAS
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, Mobile, HybridLinux, Windows, Web
CategoryBusiness IntelligenceMachine Learning
Founded20101976

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Glassbox

  • Session Replay
  • Struggle Detection
  • Journey Mapping
  • AI Insights
  • Voice of Customer
  • Adobe Analytics
  • Google Analytics
  • Salesforce

Only in SAS

  • Statistical analysis
  • Machine learning
  • Forecasting
  • Text analytics
  • Optimization
  • Python
  • R
  • Hadoop

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Glassbox

  • User experience analysisnot SAS
  • Bug reproductionnot SAS
  • Conversion optimizationnot SAS
  • Customer journey mappingnot SAS
  • Usability testingnot SAS

SAS

  • Regulated statistical analysis and clinical reportingnot Glassbox
  • Enterprise data management, visualization and decisioning on one licensed platformnot Glassbox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Glassbox

  • No fixed pricing tiers published; custom quotes required based on package, data retention, and session volume

SAS

  • SAS publishes no rate, no minimum and no named cost driver; the how to buy page offers only a customized price quote based on your requirements and deployment preferences
  • Most new and existing customers are routed through authorized resellers rather than buying direct
  • Cloud marketplace purchases require choosing between pay as you go and bring your own licence, each with different licensing terms

Pricing, plan by plan

Glassbox

On request
  • CustomFree
    • Full Platform
    • Mobile Analytics
    • Enterprise Support

SAS

Free
  • SAS OnDemand for AcademicsFree
    • Academic use
    • Core SAS
  • SAS ViyaFree
    • Full platform
    • Cloud-native
    • AI/ML

Which should you pick?

Choose Glassbox if

  • You need session replay.
  • You work on Web, Mobile, Hybrid.
  • You also want struggle detection.
Glassbox review

Choose SAS if

  • You need statistical analysis.
  • You want to start without paying.
  • You work on Linux, Windows, Web.
  • You also want machine learning.
SAS review

Questions people ask

Is Glassbox or SAS better?
Neither clearly leads. Glassbox starts at On request and SAS at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Glassbox or SAS?
SAS has a free tier; the other does not. Paid plans start at On request for Glassbox and Free for SAS.
Does Glassbox or SAS run on more platforms?
Glassbox runs on Web, Mobile, Hybrid. SAS runs on Linux, Windows, Web.
Can I use SAS for free?
Yes. SAS has a free tier, so you can try it without paying. Glassbox starts at On request.
What is Glassbox best used for?
Glassbox is most often used for user experience analysis, bug reproduction, conversion optimization, customer journey mapping. Of those, user experience analysis and bug reproduction are not what SAS is typically brought in for.
What can Glassbox do that SAS cannot?
Glassbox covers Session Replay, Struggle Detection, Journey Mapping, AI Insights. SAS covers Statistical analysis, Machine learning, Forecasting, Text analytics. Both handle Web support.

Answered from the vendors’ own pages

Glassbox: How much does Glassbox cost?

Glassbox uses custom pricing based on three factors: the selected package (Production Operation, Marketing/Business, or Product), data retention period, and session volume. The vendor encourages contacting sales to build customized packages.

Source
SAS: Does SAS offer a free trial?

Yes, SAS offers a free trial through a private trial environment for SAS Viya. Interested customers can request access by submitting a trial form on their website.

Source
Glassbox: Does Glassbox offer add-ons for specific industries?

Yes, Glassbox offers specialized add-on solutions including fraud prevention, accessibility features, and call center solutions tailored for financial organizations.

Source
SAS: How does SAS price its software?

SAS does not publish standard pricing on its website. Instead, it uses a custom enterprise sales model where customers can choose between paying as-you-go or purchasing SAS Viya Enterprise. Specific pricing must be requested directly from their sales team.

Source
SAS: What are my pricing options?

SAS offers flexible purchasing models including pay-as-you-go and enterprise licensing options. The company states they can help you find the environment that fits your needs, but specific terms must be discussed with sales.

Source
SAS: How do I get a pricing quote?

You can request pricing through their website by using the quote request form, requesting a customized demo, or contacting their sales team directly.

Source
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