Softwr

Customer Support · head to head

Freshservice vs Gravit Designer

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Gravit Designer logo

Gravit Designer

Design Tools

Free vector graphics editor in the cloud

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Gravit Designer has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Gravit Designer the Gravit Designer brand and domain designer.io were retired and now redirect live to CorelDRAW, confirming the standalone product no longer exists under its own name
  • They diverge on capability: Freshservice covers Incident management, Gravit Designer covers Vector drawing.

Where they differ

Only the attributes on which Freshservice and Gravit Designer actually diverge.

Attributes where Freshservice and Gravit Designer differ
AttributeFreshserviceGravit Designer
Starting price$19/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWindows, Macos, Linux, Web
CategoryCustomer SupportDesign Tools
Founded20102014

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Gravit Designer

  • Vector drawing
  • Bezier tools
  • Shape tools
  • Typography
  • Gradient tools
  • Symbols
  • Layers
  • Cloud storage

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Gravit Designer
  • Asset management and change control for IT teamsnot Gravit Designer

Gravit Designer

  • Logo designnot Freshservice
  • Vector illustrationnot Freshservice
  • Icon designnot Freshservice
  • Web graphicsnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Gravit Designer

  • The Gravit Designer brand and domain designer.io were retired and now redirect live to CorelDRAW, confirming the standalone product no longer exists under its own name

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Gravit Designer

Free
  • FreeFree
    • Cloud storage
    • All design tools
    • SVG support

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Gravit Designer if

  • You need vector drawing.
  • You want to start without paying.
  • You work on Windows, Macos, Linux, Web.
  • You also want bezier tools.
Gravit Designer review

Questions people ask

Is Freshservice or Gravit Designer better?
Neither clearly leads. Freshservice starts at $19/month and Gravit Designer at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Gravit Designer?
Gravit Designer has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for Gravit Designer.
Does Freshservice or Gravit Designer run on more platforms?
Freshservice runs on Web, Ios, Android. Gravit Designer runs on Windows, Macos, Linux, Web.
Can I use Gravit Designer for free?
Yes. Gravit Designer has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Gravit Designer is typically brought in for.
What can Freshservice do that Gravit Designer cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Gravit Designer covers Vector drawing, Bezier tools, Shape tools, Typography. Both handle Web support.
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