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Customer Support · head to head

Amazon Connect vs Focus@Will

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Focus@Will logo

Focus@Will

Productivity

Music and sounds designed to enhance focus and productivity

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Focus@Will the App Store listing (seller Dulcetta Inc) states the free trial is limited to 7 days, after which a paid subscription is required to continue using the music and features
  • They diverge on capability: Amazon Connect covers Voice, Focus@Will covers Curated focus music.

Where they differ

Only the attributes on which Amazon Connect and Focus@Will actually diverge.

Attributes where Amazon Connect and Focus@Will differ
AttributeAmazon ConnectFocus@Will
Pricing modelusage-basedfreemium
PlatformsWebWeb, IOS, Android, MacOS, Windows
CategoryCustomer SupportProductivity
Founded20062011

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Focus@Will

  • Curated focus music
  • Multiple music channels
  • Built-in focus timer
  • Focus statistics
  • Different music genres
  • Offline access
  • Cross-platform sync
  • Volume control

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Focus@Will
  • Voice, chat, email and SMS in one queuenot Focus@Will
  • Conversational analytics and agent assistnot Focus@Will
  • Outbound campaigns and automated contactnot Focus@Will
  • Workforce scheduling for contact centre agentsnot Focus@Will

Focus@Will

  • Productivitynot Amazon Connect
  • Collaborationnot Amazon Connect
  • Task managementnot Amazon Connect
  • Organizationnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Focus@Will

  • The App Store listing (seller Dulcetta Inc) states the free trial is limited to 7 days, after which a paid subscription is required to continue using the music and features
  • The same listing states a 30 day money-back guarantee applies to the subscription, implying no refund is available after that window

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Focus@Will

Free
  • FreeFree
    • Limited access to music
    • Basic 25-min timer
    • Ads
  • Basic$4.95/month
    • Unlimited music access
    • Custom timers
    • No ads
  • Pro$9.95/month
    • Everything in Basic
    • Advanced analytics
    • Priority support

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Focus@Will if

  • You need curated focus music.
  • You want to start without paying.
  • You work on Web, IOS, Android, MacOS, Windows.
  • You also want multiple music channels.
Focus@Will review

Questions people ask

Is Amazon Connect or Focus@Will better?
Neither clearly leads. Amazon Connect starts at Free and Focus@Will at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Focus@Will?
Amazon Connect starts at Free and Focus@Will at Free.
Does Amazon Connect or Focus@Will run on more platforms?
Amazon Connect runs on Web. Focus@Will runs on Web, IOS, Android, MacOS, Windows.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Focus@Will is typically brought in for.
What can Amazon Connect do that Focus@Will cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Focus@Will covers Curated focus music, Multiple music channels, Built-in focus timer, Focus statistics.
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