Softwr

Customer Support · head to head

Dixa vs Zeplin

Dixa logo

Dixa

Customer Support

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
Zeplin logo

Zeplin

Design Tools

Design handoff and developer collaboration

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zeplin has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; Zeplin the free plan is limited to 1 project and 100 screens and works only in a personal workspace
  • They diverge on capability: Dixa covers Unified inbox, Zeplin covers Design specs.

Where they differ

Only the attributes on which Dixa and Zeplin actually diverge.

Attributes where Dixa and Zeplin differ
AttributeDixaZeplin
Starting price$39/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Desktop, Mobile
CategoryCustomer SupportDesign Tools
Founded20152014

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

Only in Zeplin

  • Design specs
  • Asset export
  • Code snippets
  • Design tokens
  • Comments
  • Version control
  • Handoff workflow
  • Accessibility checks

Both cover

  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Zeplin
  • Routing conversations to agents by skill and customer datanot Zeplin

Zeplin

  • Handing off design specs from Figma or Sketch to developersnot Dixa
  • Sharing screens, assets and style guides with an engineering teamnot Dixa
  • Reviewing and commenting on design versionsnot Dixa

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Zeplin

  • The free plan is limited to 1 project and 100 screens and works only in a personal workspace
  • Free plan AI reviews are capped at 3 per week
  • Role based permissions require the Advanced plan or higher
  • Single sign on, multi factor authentication, activity logs and invoiced billing are Enterprise only
  • Priority 24 hour support is Enterprise only
  • Basic plan caps screens at 1,000 per project and is priced per project rather than per seat
  • Enterprise pricing is by quote with no published rate

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Zeplin

Free
  • FreeFree
    • 1 project
    • 1 workspace
    • Basic specs
  • Starter$19/month
    • Unlimited projects
    • Multiple workspaces
    • Advanced specs
  • Professional$49/month
    • Everything in Starter
    • Team collaboration
    • Admin controls

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose Zeplin if

  • You need design specs.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want asset export.
Zeplin review

Questions people ask

Is Dixa or Zeplin better?
Neither clearly leads. Dixa starts at $39/month and Zeplin at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or Zeplin?
Zeplin has a free tier; the other does not. Paid plans start at $39/month for Dixa and Free for Zeplin.
Does Dixa or Zeplin run on more platforms?
Dixa runs on Web, Ios, Android. Zeplin runs on Web, Desktop, Mobile.
Can I use Zeplin for free?
Yes. Zeplin has a free tier, so you can try it without paying. Dixa starts at $39/month.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what Zeplin is typically brought in for.
What can Dixa do that Zeplin cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Zeplin covers Design specs, Asset export, Code snippets, Design tokens. Both handle SOC2, GDPR.
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Related pages

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