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Software · head to head

Dixa vs Subframe

Dixa logo

Dixa

Software

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite
S

Subframe

Software

The AI-native design tool built for code

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Subframe has a free tier, so it costs nothing to try first.
  • Each has a real cost: Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks; Subframe the free plan is capped at 1 project, 10 pages, and 2 prototypes with limited AI usage and only 24 hour version history, versus unlimited AI on the $29 per editor per month Pro plan, as of August 2026.

Where they differ

Only the attributes on which Dixa and Subframe actually diverge.

Attributes where Dixa and Subframe differ
AttributeDixaSubframe
Starting price$39/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
Founded2015Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

Only in Subframe

Nothing recorded that Dixa does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Subframe
  • Routing conversations to agents by skill and customer datanot Subframe

Subframe

No use cases recorded yet. See the Subframe review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Subframe

  • The free plan is capped at 1 project, 10 pages, and 2 prototypes with limited AI usage and only 24 hour version history, versus unlimited AI on the $29 per editor per month Pro plan, as of August 2026.

Pricing, plan by plan

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Subframe

Free

No published plan breakdown. See the Subframe review.

Which should you pick?

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Choose Subframe if

  • You want to start without paying.
Subframe review

Questions people ask

Is Dixa or Subframe better?
Neither clearly leads. Dixa starts at $39/month and Subframe at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dixa or Subframe?
Subframe has a free tier; the other does not. Paid plans start at $39/month for Dixa and Free for Subframe.
Does Dixa or Subframe run on more platforms?
Dixa runs on Web, Ios, Android. Subframe runs on Web.
Can I use Subframe for free?
Yes. Subframe has a free tier, so you can try it without paying. Dixa starts at $39/month.
What is Dixa best used for?
Dixa is most often used for omnichannel customer service across phone, email, chat and social, routing conversations to agents by skill and customer data. Of those, omnichannel customer service across phone, email, chat and social and routing conversations to agents by skill and customer data are not what Subframe is typically brought in for.
What can Dixa do that Subframe cannot?
Dixa covers Unified inbox, Smart routing, Native phone, Live chat.
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Related pages

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