Softwr

Customer Support · head to head

Freshservice vs GitHub

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
GitHub logo

GitHub

Technology

Where the world builds software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only GitHub has a free tier, so it costs nothing to try first.
  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; GitHub acquired by Microsoft in 2018, reducing pure independence despite operational autonomy
  • They diverge on capability: Freshservice covers Incident management, GitHub covers Git repositories.

Where they differ

Only the attributes on which Freshservice and GitHub actually diverge.

Attributes where Freshservice and GitHub differ
AttributeFreshserviceGitHub
Starting price$19/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Desktop, Mobile
CategoryCustomer SupportTechnology
Founded20102008

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Microsoft Teams
  • G Suite

Only in GitHub

  • Git repositories
  • Pull requests
  • Code review
  • Issues & projects
  • GitHub Actions CI/CD
  • GitHub Pages
  • Security scanning
  • Dependency management

Both cover

  • Slack
  • AWS
  • Azure
  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot GitHub
  • Asset management and change control for IT teamsnot GitHub

GitHub

  • Version controlnot Freshservice
  • Code collaborationnot Freshservice
  • CI/CD pipelinesnot Freshservice
  • Project managementnot Freshservice
  • Documentation hostingnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

GitHub

  • Acquired by Microsoft in 2018, reducing pure independence despite operational autonomy
  • Primary focus on source control differs from purpose-built project management tools like Jira
  • Pricing for enterprise features and private repositories adds up compared to some self-hosted alternatives

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

GitHub

Free
  • FreeFree
    • Unlimited public/private repos
    • 2,000 CI/CD minutes/month
    • 500MB package storage
  • Team$4/month
    • Everything in Free
    • 3,000 CI/CD minutes/month
    • 2GB package storage
  • Enterprise$21/month
    • Everything in Team
    • 50,000 CI/CD minutes/month
    • 50GB package storage

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose GitHub if

  • You need git repositories.
  • You want to start without paying.
  • You work on Web, Desktop, Mobile.
  • You also want pull requests.
GitHub review

Questions people ask

Is Freshservice or GitHub better?
Neither clearly leads. Freshservice starts at $19/month and GitHub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or GitHub?
GitHub has a free tier; the other does not. Paid plans start at $19/month for Freshservice and Free for GitHub.
Does Freshservice or GitHub run on more platforms?
Freshservice runs on Web, Ios, Android. GitHub runs on Web, Desktop, Mobile.
Can I use GitHub for free?
Yes. GitHub has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what GitHub is typically brought in for.
What can Freshservice do that GitHub cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. GitHub covers Git repositories, Pull requests, Code review, Issues & projects. Both handle Slack, AWS, Azure, SOC2.

Answered from the vendors’ own pages

GitHub: What is a Git repository and how does GitHub use it?

A repository is the centralized database that stores the complete collection of files and folders for a codebase, along with the revision history. GitHub uses Git to provide distributed version control access to repositories with version tracking, branching, and collaboration features.

Source
GitHub: How does GitHub authentication work?

When you connect to a GitHub repository from Git, you need to authenticate with GitHub using either HTTPS or SSH. GitHub supports multiple authentication methods including passwords, personal access tokens, SSH keys, and GitHub Apps.

Source
GitHub: How long has GitHub been operating?

GitHub was founded in 2008 and launched publicly on April 10, 2008, making it the dominant git hosting platform for nearly two decades.

Source
GitHub: Who owns GitHub and when did the acquisition occur?

Microsoft acquired GitHub for $7.5 billion USD, with the deal announced June 4, 2018 and completed October 26, 2018. GitHub operates as an independent subsidiary within Microsoft.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Freshservice

More on GitHub

Keep looking

Other head to heads