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Government · head to head

Citizen vs IBM QRadar

Citizen logo

Citizen

Government

Real-time Safety Alerts

From
Free
Free plan
Yes
Full reviewWebsite
IBM QRadar logo

IBM QRadar

Cybersecurity

Enterprise SIEM licensed by events per second, whose cloud business IBM sold to Palo Alto Networks in 2024.

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Only Citizen has a free tier, so it costs nothing to try first.
  • Each has a real cost: Citizen no premium or paid features mentioned; IBM QRadar iBM sold the QRadar SaaS business to Palo Alto Networks in 2024 and those customers are being moved to Cortex XSIAM, so anyone buying today is choosing an on-premises product whose vendor has publicly moved the cloud future to a competitor, and the support horizon becomes a contract negotiation rather than an assumption.
  • They diverge on capability: Citizen covers Real-time Alerts, IBM QRadar covers Offence model.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Citizen and IBM QRadar actually diverge.

Attributes where Citizen and IBM QRadar differ
AttributeCitizenIBM QRadar
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsIos, AndroidWeb, Api
CategoryGovernmentCybersecurity
Founded20161911

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Citizen

  • Real-time Alerts
  • 911 Monitoring
  • Live Video
  • Safety Map
  • Personal Safety
  • Emergency Services
  • Social Media
  • Location Services

Only in IBM QRadar

  • Offence model
  • Network flow analysis
  • Device Support Modules
  • Ariel query language
  • Rules and building blocks
  • Deployment topology
  • App Exchange
  • Use Case Manager

What people use each for

The jobs each tool is most often brought in to do.

Citizen

  • Citizen Servicesnot IBM QRadar
  • Records Managementnot IBM QRadar
  • Public Safetynot IBM QRadar
  • Civic Engagementnot IBM QRadar

IBM QRadar

  • A regulated enterprise that must keep log data on premises or in a specific jurisdiction and cannot use a shared SaaS SIEMnot Citizen
  • A SOC that wants log correlation and network flow analysis in one platform rather than buying an NDR product separatelynot Citizen
  • An existing QRadar estate deciding whether to stay on premises or accept the migration path to a different vendor's platformnot Citizen
  • Compliance-driven log retention and reporting where the audit requirement is specific about collection, retention and reportingnot Citizen

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Citizen

  • No premium or paid features mentioned
  • App is completely free with no monetization model disclosed
  • No in-app purchases or premium tier mentioned
  • Subscription or paid features may exist but not disclosed

IBM QRadar

  • IBM sold the QRadar SaaS business to Palo Alto Networks in 2024 and those customers are being moved to Cortex XSIAM, so anyone buying today is choosing an on-premises product whose vendor has publicly moved the cloud future to a competitor, and the support horizon becomes a contract negotiation rather than an assumption.
  • Licensing is by events per second and flows per minute, so every additional log source raises the cost directly and teams routinely exclude verbose sources such as DNS, proxy, endpoint and cloud audit logs to stay under the licence, which strips out exactly the data an investigation later needs.
  • It needs a dedicated operator: rule tuning, parser work and offence triage are continuous jobs, and an organisation that deploys QRadar without at least one named engineer accumulates thousands of unreviewed offences and a false sense of coverage.
  • A log source without a matching Device Support Module arrives unparsed, and writing a custom parser with regular expressions against an unfamiliar payload format is specialist work that can take days per source, which quietly determines which systems ever get monitored.
  • On-premises capacity is planned across consoles, processors, collectors and data nodes, so outgrowing the sizing means procuring and racking more appliances rather than changing a subscription tier, and growth becomes a purchasing cycle measured in months.

Pricing, plan by plan

Citizen

Free
  • BasicFree
    • Real-time Alerts
    • Incident Feed
    • Safety Map

IBM QRadar

On request
  • QRadar SIEMFree
    • Event and flow processing
    • Offense management
    • Threat intelligence
  • QRadar CloudFree
    • Cloud-native deployment
    • Elastic scaling
    • Managed infrastructure
  • QRadar SuiteFree
    • SIEM + SOAR + XDR
    • Unified analyst experience
    • Federated search

Which should you pick?

Choose Citizen if

  • You need real-time alerts.
  • You want to start without paying.
  • You work on Ios, Android.
  • You also want 911 monitoring.
Citizen review

Choose IBM QRadar if

  • You need offence model.
  • You work on Web, Api.
  • You also want network flow analysis.
IBM QRadar review

Questions people ask

Is Citizen or IBM QRadar better?
Neither clearly leads. Citizen starts at Free and IBM QRadar at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Citizen or IBM QRadar?
Citizen has a free tier; the other does not. Paid plans start at Free for Citizen and On request for IBM QRadar.
Does Citizen or IBM QRadar run on more platforms?
Citizen runs on Ios, Android. IBM QRadar runs on Web, Api.
Can I use Citizen for free?
Yes. Citizen has a free tier, so you can try it without paying. IBM QRadar starts at On request.
What is Citizen best used for?
Citizen is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what IBM QRadar is typically brought in for.
What can Citizen do that IBM QRadar cannot?
Citizen covers Real-time Alerts, 911 Monitoring, Live Video, Safety Map. IBM QRadar covers Offence model, Network flow analysis, Device Support Modules, Ariel query language.

Answered from the vendors’ own pages

Citizen: How much does Citizen cost?

Citizen is available as a free app download for iOS and Android. The app includes core safety and alert features at no cost.

Source
IBM QRadar: Who owns QRadar now?

It is split. IBM sold the QRadar SaaS assets to Palo Alto Networks in a deal announced in May 2024 and closed that September, and those customers are being migrated to Cortex XSIAM. IBM retains and supports the on-premises product.

Citizen: Are there paid features or premium subscriptions in Citizen?

Citizen's website does not mention paid features, premium subscriptions, or in-app purchases. All advertised features appear to be included in the free app.

Source
IBM QRadar: Is QRadar being discontinued?

IBM has committed to continuing support for on-premises customers, including security updates, while offering migration assistance. The cloud product's future belongs to Palo Alto. If you are signing a multi-year term, get the support horizon written into the contract.

IBM QRadar: How is it licensed?

By events per second for logs and flows per minute for network data, with the software or appliance sized to that rate. Add-on modules in the suite are licensed separately.

IBM QRadar: What is an offence?

QRadar's term for a correlated case. Rules group related events and flows against a common indicator such as a host or user, so an analyst reviews one offence rather than the hundreds of events behind it.

IBM QRadar: Do I need a full-time engineer?

In practice yes for anything beyond a small deployment. Parser development, rule tuning and offence triage do not stop, and the most common failure mode is a well-installed QRadar that nobody has tuned since go-live.

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