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Customer Success · head to head

ChurnZero vs Convert

ChurnZero logo

ChurnZero

Customer Success

Real-time Customer Success Platform

From
On request
Rated
-
Full reviewWebsite
Convert logo

Convert

Marketing & Analytics

A/B testing platform for enterprises

From
$1000/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ChurnZero pricing not published and is sold by quote only, requires sales contact; Convert pricing is driven by monthly tested users, starting at $399 per month for 100,000 monthly tested users on Growth and $599 on Pro
  • They diverge on capability: ChurnZero covers Real-time alerts, Convert covers A/B testing.

Where they differ

Only the attributes on which ChurnZero and Convert actually diverge.

Attributes where ChurnZero and Convert differ
AttributeChurnZeroConvert
Starting priceOn request$1000/month
Pricing modelUnknownquote
CategoryCustomer SuccessMarketing & Analytics
Founded20152012

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ChurnZero

  • Real-time alerts
  • In-app messaging
  • Customer health scores
  • Journey automation
  • NPS surveys
  • Salesforce
  • HubSpot
  • Slack

Only in Convert

  • A/B testing
  • Multivariate testing
  • Analytics
  • API access
  • Google Analytics
  • SSL encryption
  • Cloud deployment
  • English language support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

ChurnZero

  • Customer success and churn preventionnot Convert
  • Customer health scoring and proactive risk detectionnot Convert
  • Automated customer engagement through AI agentsnot Convert
  • Customer renewal forecastingnot Convert
  • NPS and satisfaction surveysnot Convert
  • Multi-platform customer communication and collaborationnot Convert

Convert

  • A/B, split and multivariate testing on websitesnot ChurnZero
  • Server-side experimentation and feature flaggingnot ChurnZero
  • Personalising site content to visitor segmentsnot ChurnZero

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ChurnZero

  • Pricing not published and is sold by quote only, requires sales contact

Convert

  • Pricing is driven by monthly tested users, starting at $399 per month for 100,000 monthly tested users on Growth and $599 on Pro
  • Single Sign-On requires the Pro plan at $599 per month
  • Multivariate testing, multi-page testing, full stack and feature flags, sequential testing and raw test data export are all withheld from the Growth plan
  • Phone support, change history and guided onboarding require Pro
  • The advertised $299 and $420 per month rates require paying the full year up front at $3,588 or $5,040
  • The Enterprise plan is price on request, is only available as an annual plan, and its data segregation feature carries additional costs
  • Listed prices exclude VAT, GST and other taxes, which are added at checkout
  • Above 5 million monthly tested users there is no published rate

Pricing, plan by plan

ChurnZero

On request

No published plan breakdown. See the ChurnZero review.

Convert

$1000/month
  • Professional$1000/month
    • A/B testing
    • Analytics
    • API access

Which should you pick?

Choose ChurnZero if

  • You need real-time alerts.
  • You also want in-app messaging.
ChurnZero review

Choose Convert if

  • You need a/b testing.
  • You also want multivariate testing.
Convert review

Questions people ask

Is ChurnZero or Convert better?
Neither clearly leads. ChurnZero starts at On request and Convert at $1000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ChurnZero or Convert?
ChurnZero starts at On request and Convert at $1000/month.
Does ChurnZero or Convert run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is ChurnZero best used for?
ChurnZero is most often used for customer success and churn prevention, customer health scoring and proactive risk detection, automated customer engagement through ai agents, customer renewal forecasting. Of those, customer success and churn prevention and customer health scoring and proactive risk detection are not what Convert is typically brought in for.
What can ChurnZero do that Convert cannot?
ChurnZero covers Real-time alerts, In-app messaging, Customer health scores, Journey automation. Convert covers A/B testing, Multivariate testing, Analytics, API access. Both handle Web support.
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Related pages

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