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Software · head to head

Chartable vs Customer.io

Chartable logo

Chartable

Software

Podcast analytics and attribution platform

From
Free
Rated
-
Full reviewWebsite
Customer.io logo

Customer.io

Software

Data-driven messaging for teams getting started, scaling and beyond

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Chartable has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chartable shut down on 12 December 2024. Spotify, which acquired Chartable in February 2022, announced the closure on 27 September 2024 and folded parts of it into Spotify for Podcasters; Customer.io essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that

Where they differ

Only the attributes on which Chartable and Customer.io actually diverge.

Attributes where Chartable and Customer.io differ
AttributeChartableCustomer.io
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
Founded2017Unknown

Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chartable

  • Download analytics
  • Chart rankings
  • SmartLinks tracking
  • Attribution
  • SmartPromos
  • Cross-promotion analytics
  • All podcast platforms
  • Advertising networks

Only in Customer.io

Nothing recorded that Chartable does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Chartable

  • Podcast analyticsnot Customer.io
  • Marketing attributionnot Customer.io
  • Chart trackingnot Customer.io
  • Growth measurementnot Customer.io

Customer.io

No use cases recorded yet. See the Customer.io review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chartable

  • Shut down on 12 December 2024. Spotify, which acquired Chartable in February 2022, announced the closure on 27 September 2024 and folded parts of it into Spotify for Podcasters
  • The tracking prefixes no longer function, and shows still carrying one need it removed
  • chartable.com now redirects to Spotify's Megaphone site

Customer.io

  • Essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that
  • Standard and Premium tiers show custom pricing only, and Enterprise is negotiated rate, so three of the four published tiers require a sales conversation
  • Monthly plans accept credit card only; annual billing via invoice (ACH/wire) requires the annual commitment

Pricing, plan by plan

Chartable

Free
  • FreeFree
    • Chart tracking
    • Basic analytics
    • 1 podcast
  • Indie$20/month
    • Advanced analytics
    • SmartLinks
    • Attribution
  • Team$100/month
    • Multiple podcasts
    • SmartPromos
    • Team access
  • Enterprise$undefined/month
    • Unlimited podcasts
    • Custom integrations
    • API access

Customer.io

On request

No published plan breakdown. See the Customer.io review.

Which should you pick?

Choose Chartable if

  • You need download analytics.
  • You want to start without paying.
  • You also want chart rankings.
Chartable review

Choose Customer.io if

Nothing in the data separates Customer.io from Chartable on the points above - pick on price and on how each one feels to use.

Customer.io review

Questions people ask

Is Chartable or Customer.io better?
Neither clearly leads. Chartable starts at Free and Customer.io at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chartable or Customer.io?
Chartable has a free tier; the other does not. Paid plans start at Free for Chartable and On request for Customer.io.
Does Chartable or Customer.io run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Chartable for free?
Yes. Chartable has a free tier, so you can try it without paying. Customer.io starts at On request.
What is Chartable best used for?
Chartable is most often used for podcast analytics, marketing attribution, chart tracking, growth measurement. Of those, podcast analytics and marketing attribution are not what Customer.io is typically brought in for.
What can Chartable do that Customer.io cannot?
Chartable covers Download analytics, Chart rankings, SmartLinks tracking, Attribution.
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