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All industries · head to head

Zoho CRM vs Bill.com

Zoho CRM logo

Zoho CRM

All industries

The world's favorite CRM

From
Free
Rated
-
Full reviewWebsite
Bill.com logo

Bill.com

All industries

Automate your financial workflows

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Zoho CRM free tier limited to 3 users only; Bill.com limited customization of approval workflows and user permissions for complex business needs
  • They diverge on capability: Zoho CRM covers Lead management, Bill.com covers AP automation.

Where they differ

Only the attributes on which Zoho CRM and Bill.com actually diverge.

Attributes where Zoho CRM and Bill.com differ
AttributeZoho CRMBill.com
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, Android, ApiWeb
Founded19962006

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (All industries).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zoho CRM

  • Lead management
  • Deal tracking
  • Contact management
  • Sales automation
  • Analytics
  • Mobile CRM
  • Email marketing
  • AI assistant (Zia)

Only in Bill.com

  • AP automation
  • AR automation
  • Payment processing
  • Approval workflows
  • Document management
  • Vendor management
  • Cash flow insights
  • Mobile approvals

Both cover

  • QuickBooks
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

Zoho CRM

  • Sales automationnot Bill.com
  • Lead managementnot Bill.com
  • Customer supportnot Bill.com
  • Marketing automationnot Bill.com
  • Analytics & reportingnot Bill.com

Bill.com

  • Invoice processingnot Zoho CRM
  • Bill paymentsnot Zoho CRM
  • Vendor paymentsnot Zoho CRM
  • Cash flow managementnot Zoho CRM
  • Financial automationnot Zoho CRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zoho CRM

  • Free tier limited to 3 users only
  • Steep pricing when scaling beyond 10 users
  • Limited offline capabilities compared to some competitors
  • Setup and configuration can require significant customization

Bill.com

  • Limited customization of approval workflows and user permissions for complex business needs
  • Limited international payment capabilities compared to specialists like Tipalti
  • Customer support response times are slow, with agents often lacking product expertise

Pricing, plan by plan

Zoho CRM

Free
  • FreeFree
    • Up to 3 users
    • Basic modules
    • Standard dashboards
  • Standard$14/month
    • Sales forecasting
    • Custom dashboards
    • Workflow automation
  • Professional$23/month
    • Inventory management
    • AI predictions
    • Advanced customization
  • Enterprise$40/month
    • Zia AI assistant
    • Multi-currency
    • Advanced analytics

Bill.com

Free
  • Essentials$49/month
    • Core AP and AR functionality
    • Manual CSV import/export
  • Team$65/month
    • Automatic 2-way sync with QuickBooks Online, Xero
  • Corporate$89/month
    • Procurement features
    • Custom approval policies
    • Sync with NetSuite, Dynamics

Which should you pick?

Choose Zoho CRM if

  • You need lead management.
  • You want to start without paying.
  • You work on Web, Ios, Android, Api.
  • You also want deal tracking.
Zoho CRM review

Choose Bill.com if

  • You need ap automation.
  • You want to start without paying.
  • You also want ar automation.
Bill.com review

Questions people ask

Is Zoho CRM or Bill.com better?
Neither clearly leads. Zoho CRM starts at Free and Bill.com at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zoho CRM or Bill.com?
Zoho CRM starts at Free and Bill.com at Free.
Does Zoho CRM or Bill.com run on more platforms?
Zoho CRM runs on Web, Ios, Android, Api. Bill.com runs on Web.
Can I use Zoho CRM for free?
Both have a free tier, so you can try either at no cost before committing.
What is Zoho CRM best used for?
Zoho CRM is most often used for sales automation, lead management, customer support, marketing automation. Of those, sales automation and lead management are not what Bill.com is typically brought in for.
What can Zoho CRM do that Bill.com cannot?
Zoho CRM covers Lead management, Deal tracking, Contact management, Sales automation. Bill.com covers AP automation, AR automation, Payment processing, Approval workflows. Both handle QuickBooks, SOC2.

Answered from the vendors’ own pages

Zoho CRM: Does Zoho CRM have a free tier?

Yes. Zoho CRM offers a free plan for up to 3 users that includes core CRM functionality like lead, contact, and account management, basic workflow automation, and customizable dashboards.

Source
Bill.com: What payment methods does Bill.com support?

Bill.com supports ACH transfers, checks, corporate cards, and international transfers. ACH payments cost $0.59 per transaction, checks cost $1.99, and card payments incur a 2.9% fee.

Source
Zoho CRM: What does Zoho CRM cost for a paid plan?

Zoho CRM pricing ranges from $14 per user per month for the Standard plan up to $52 per user per month for the Ultimate plan when billed annually. Most sales teams use the Professional plan around $23/user/month or Enterprise at $40/user/month.

Source
Bill.com: Does Bill.com offer a free tier?

Yes. Bill.com offers a free Spend & Expense plan for access to credit lines from $1,000-$5M with corporate cards, budgets, and expense tracking.

Source
Zoho CRM: Is Zoho CRM independent or owned by another company?

Zoho CRM is part of Zoho Corporation, which is independent and bootstrapped. The parent company was founded in 1996 as AdventNet, rebranded to Zoho in 2009, and has never accepted external venture funding.

Source
Bill.com: Which accounting systems does Bill.com integrate with?

Bill.com integrates with QuickBooks Online, QuickBooks Enterprise, Oracle NetSuite, Sage Intacct, Microsoft Dynamics, and Xero, with automatic two-way syncing on most plans.

Source
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Related pages

More on Zoho CRM

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