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AI · head to head

Arize AI vs Voiceflow

Arize AI logo

Arize AI

AI

AI engineering platform for observability and evaluation of agents and LLM apps

From
Free
Rated
-
Full reviewWebsite
Voiceflow logo

Voiceflow

AI

Design, build, and launch AI agents

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Arize AI the free plan caps trace spans at 25,000 per month with only 15 days of retention.; Voiceflow the free plan is limited to a single active workspace collaborator, so team collaboration requires upgrading to the paid Pro or Team tiers
  • Prices and features above were last checked on 29 August 2026.

Where they differ

Only the attributes on which Arize AI and Voiceflow actually diverge.

Attributes where Arize AI and Voiceflow differ
AttributeArize AIVoiceflow
Platformsweb, apiWeb

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (AI).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Arize AI

  • End-to-end tracing
  • Evaluation framework
  • Prompt testing and improvement
  • Alyx AI engineering agent
  • Custom dashboards
  • Data warehouse integrations

Only in Voiceflow

Nothing recorded that Arize AI does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Arize AI

  • Tracing and debugging production AI agentsnot Voiceflow
  • Running large-scale evaluations across traces and sessionsnot Voiceflow
  • Improving prompts before production rolloutnot Voiceflow
  • Storing and querying GenAI traces alongside a data warehousenot Voiceflow

Voiceflow

  • Automating customer support by resolving 59% of support tickets without human interventionnot Arize AI
  • Managing conversational agents across web, app, WhatsApp, SMS, and voice channels simultaneouslynot Arize AI
  • Designing and testing conversation flows visually before production deploymentnot Arize AI
  • Connecting AI agents to Salesforce, Shopify, Zendesk, Airtable for data integrationnot Arize AI

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Arize AI

  • The free plan caps trace spans at 25,000 per month with only 15 days of retention.
  • Self-hosted deployment and Data Fabric integration are restricted to the custom-priced Enterprise tier.
  • Pricing beyond the $50/month Pro plan requires a custom quote, making cost planning less transparent at scale.
  • Advanced compliance features like HIPAA are only available on Enterprise.

Voiceflow

  • The free plan is limited to a single active workspace collaborator, so team collaboration requires upgrading to the paid Pro or Team tiers

Pricing, plan by plan

Arize AI

Free
  • AX FreeFree
    • 25k trace spans/month
    • 1 GB storage/month
    • 15-day retention
  • AX Pro$50/month
    • 50k trace spans/month
    • 10 GB storage/month
    • 30-day retention
  • AX Enterprise$undefined/mo
    • Custom trace spans, storage, and retention
    • SaaS or self-hosted deployment
    • Managed agents and Data Fabric

Voiceflow

Free

No published plan breakdown. See the Voiceflow review.

Which should you pick?

Choose Arize AI if

  • You need end-to-end tracing.
  • You want to start without paying.
  • You work on web, api.
  • You also want evaluation framework.
Arize AI review

Choose Voiceflow if

  • You want to start without paying.
Voiceflow review

Questions people ask

Is Arize AI or Voiceflow better?
Neither clearly leads. Arize AI starts at Free and Voiceflow at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Arize AI or Voiceflow?
Arize AI starts at Free and Voiceflow at Free.
Does Arize AI or Voiceflow run on more platforms?
Arize AI runs on web, api. Voiceflow runs on Web.
Can I use Arize AI for free?
Both have a free tier, so you can try either at no cost before committing.
What is Arize AI best used for?
Arize AI is most often used for tracing and debugging production ai agents, running large-scale evaluations across traces and sessions, improving prompts before production rollout, storing and querying genai traces alongside a data warehouse. Of those, tracing and debugging production ai agents and running large-scale evaluations across traces and sessions are not what Voiceflow is typically brought in for.
What can Arize AI do that Voiceflow cannot?
Arize AI covers End-to-end tracing, Evaluation framework, Prompt testing and improvement, Alyx AI engineering agent.

Answered from the vendors’ own pages

Arize AI: What does Arize AX cost?

Arize AX offers a free plan, a Pro plan at $50/month, and a custom-priced Enterprise plan, with pricing based on trace spans, storage, and retention needs.

Source
Voiceflow: Can non-technical team members build conversational agents with Voiceflow?

Yes, Voiceflow's visual flow editor allows designers and non-technical staff to design conversation paths, test interactions in real-time, and iterate without writing code.

Source
Arize AI: Is there a free plan, and what are its limits?

The AX Free plan includes 25,000 trace spans and 1 GB of storage per month with 15-day retention, plus unlimited users, evaluations, and experiments.

Source
Voiceflow: Does Voiceflow support HIPAA and GDPR compliance?

Yes, Voiceflow is used by healthcare and financial services organizations and offers HIPAA and GDPR compliance certifications for regulated customer interactions.

Source
Arize AI: What deployment options are available?

Free and Pro plans are SaaS-only, while Enterprise customers can choose SaaS or self-hosted deployment with custom SLAs.

Source
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