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Software · head to head

SpotOn vs Vidyard

SpotOn logo

SpotOn

Software

Restaurant tech that works as hard as you

From
On request
Rated
-
Full reviewWebsite
Vidyard logo

Vidyard

Software

Video messaging for sales and marketing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Vidyard has a free tier, so it costs nothing to try first.
  • Each has a real cost: SpotOn credit card processing issues with handheld devices reported by users; Vidyard free plan limited to 5 video recordings per month and 15 AI videos per month
  • They diverge on capability: SpotOn covers Cloud POS, Vidyard covers Video recording.

Where they differ

Only the attributes on which SpotOn and Vidyard actually diverge.

Attributes where SpotOn and Vidyard differ
AttributeSpotOnVidyard
Starting priceOn requestFree
Free tierNoYes
PlatformsWeb, iOS, AndroidWeb, Chrome extension
Founded20172011

Identical on both: pricing model (Unknown), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SpotOn

  • Cloud POS
  • Online ordering
  • Reservations
  • Loyalty programs
  • Marketing tools
  • Reporting
  • DoorDash
  • Google

Only in Vidyard

  • Video recording
  • CRM integration
  • Video analytics
  • Email embedding
  • Chrome support
  • Firefox support
  • Edge support

What people use each for

The jobs each tool is most often brought in to do.

SpotOn

  • Point of Salenot Vidyard
  • Order Managementnot Vidyard
  • Inventory Controlnot Vidyard
  • Staff Schedulingnot Vidyard

Vidyard

No use cases recorded yet. See the Vidyard review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SpotOn

  • Credit card processing issues with handheld devices reported by users
  • System crashes and lost tickets in high-volume restaurants
  • Customer tabs can disappear from system, resulting in lost revenue
  • Menu edits live only in back office; no real-time updates to handhelds
  • Limited hardware options with no direct accessory purchases available

Vidyard

  • Free plan limited to 5 video recordings per month and 15 AI videos per month
  • Advanced team analytics and integrations require Teams plan
  • Video Agent automation requires add-on purchase
  • No self-hosted option available

Pricing, plan by plan

SpotOn

On request
  • All-In PlanFree
    • Hardware included
    • Card present: 2.79% + $0.20
    • Keyed: 3.79% + $0.20
  • POS Essentials$55/month
    • Best value
    • Card present: 2.45% + $0.15
    • Hardware discounted

Vidyard

Free
  • FreeFree
    • 15 AI videos per month
    • 5 video recordings per month
    • Basic editing
  • Starter$null/month
    • Unlimited video recording
    • Full analytics
    • Branded sharing pages
  • Teams$null/month
    • Everything in Starter
    • CRM integrations
    • Advanced team analytics
  • Enterprise$null/month
    • Unlimited integrations
    • SSO
    • Custom permissions

Which should you pick?

Choose SpotOn if

  • You need cloud pos.
  • You work on Web, iOS, Android.
  • You also want online ordering.
SpotOn review

Choose Vidyard if

  • You need video recording.
  • You want to start without paying.
  • You work on Web, Chrome extension.
  • You also want crm integration.
Vidyard review

Questions people ask

Is SpotOn or Vidyard better?
Neither clearly leads. SpotOn starts at On request and Vidyard at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SpotOn or Vidyard?
Vidyard has a free tier; the other does not. Paid plans start at On request for SpotOn and Free for Vidyard.
Does SpotOn or Vidyard run on more platforms?
SpotOn runs on Web, iOS, Android. Vidyard runs on Web, Chrome extension.
Can I use Vidyard for free?
Yes. Vidyard has a free tier, so you can try it without paying. SpotOn starts at On request.
What is SpotOn best used for?
SpotOn is most often used for point of sale, order management, inventory control, staff scheduling. Of those, point of sale and order management are not what Vidyard is typically brought in for.
What can SpotOn do that Vidyard cannot?
SpotOn covers Cloud POS, Online ordering, Reservations, Loyalty programs. Vidyard covers Video recording, CRM integration, Video analytics, Email embedding.

Answered from the vendors’ own pages

SpotOn: What hardware does SpotOn require?

SpotOn provides proprietary hardware including countertop terminals (Station 15 at $750), tableside handhelds ($297), and kitchen display systems. All hardware is included with the All-In Plan or purchased separately with other plans.

Source
Vidyard: Does Vidyard have a free plan?

Yes. Vidyard's free plan includes 15 AI videos per month, 5 video recording limit per month, basic video editing, and limited integrations.

Source
SpotOn: Does SpotOn have online ordering?

Yes, SpotOn offers commission-free online ordering with a white-label app option and integration into their Core Bundle. The system supports QR code ordering and digital menus.

Source
Vidyard: What integrations does Vidyard offer?

Vidyard integrates with 51+ platforms including Salesforce, HubSpot, Gmail, Outlook, LinkedIn, Slack, and Zapier for workflow automation.

Source
SpotOn: What payment processing fees does SpotOn charge?

Fees vary by plan. All-In Plan: 2.79% + $0.20 for card-present transactions. POS Essentials: 2.45% + $0.15. Business or custom plans offer negotiated rates.

Source
Vidyard: Can Vidyard videos show engagement analytics?

Yes. Vidyard tracks video engagement including watch time, who viewed the video, when they watched it, and click-through rates on CTAs.

Source
Vidyard: What is the Video Agent feature?

Video Agent uses AI avatars to automatically generate and send personalized videos at scale. You provide the message, and the AI creates a video in your likeness for mass outreach.

Source
Vidyard: Does Vidyard work with email platforms?

Yes. Vidyard integrates with Gmail and Outlook to let you record and send videos directly from your inbox, with engagement tracking syncing back to email.

Source
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Related pages

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