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Software · head to head

SpotOn vs Treatwell

SpotOn logo

SpotOn

Software

Restaurant tech that works as hard as you

From
On request
Rated
-
Full reviewWebsite
Treatwell logo

Treatwell

Software

Beauty and wellness booking platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Treatwell has a free tier, so it costs nothing to try first.
  • Each has a real cost: SpotOn credit card processing issues with handheld devices reported by users; Treatwell treatwell charges 35 percent commission on the first booking from a client introduced through its marketplace, and the rate is subject to location
  • They diverge on capability: SpotOn covers Cloud POS, Treatwell covers Online booking platform.

Where they differ

Only the attributes on which SpotOn and Treatwell actually diverge.

Attributes where SpotOn and Treatwell differ
AttributeSpotOnTreatwell
Starting priceOn requestFree
Pricing modelUnknowntransaction
Free tierNoYes
Founded20172008

Identical on both: platforms (Web, iOS, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SpotOn

  • Cloud POS
  • Online ordering
  • Reservations
  • Loyalty programs
  • Marketing tools
  • Reporting
  • DoorDash
  • Yelp

Only in Treatwell

  • Online booking platform
  • Business profile
  • Customer reviews
  • Appointment management
  • Payment processing
  • Mobile app
  • Analytics
  • Facebook

Both cover

  • Google
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

SpotOn

  • Point of Salenot Treatwell
  • Order Managementnot Treatwell
  • Inventory Controlnot Treatwell
  • Staff Schedulingnot Treatwell

Treatwell

  • Listing a salon on the Treatwell consumer booking marketplacenot SpotOn
  • Free salon calendar, POS and client records for freelancers and small teamsnot SpotOn
  • Taking online prepaid bookings with daily payoutsnot SpotOn

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SpotOn

  • Credit card processing issues with handheld devices reported by users
  • System crashes and lost tickets in high-volume restaurants
  • Customer tabs can disappear from system, resulting in lost revenue
  • Menu edits live only in back office; no real-time updates to handhelds
  • Limited hardware options with no direct accessory purchases available

Treatwell

  • Treatwell charges 35 percent commission on the first booking from a client introduced through its marketplace, and the rate is subject to location
  • Online prepayments carry an additional 2.5 percent processing fee plus VAT
  • All commissions and fees are subject to VAT on top of the quoted percentages
  • The commercial model depends on marketplace introductions: there is no commission on direct or social media bookings, so the software is free only where the salon brings its own clients

Pricing, plan by plan

SpotOn

On request
  • All-In PlanFree
    • Hardware included
    • Card present: 2.79% + $0.20
    • Keyed: 3.79% + $0.20
  • POS Essentials$55/month
    • Best value
    • Card present: 2.45% + $0.15
    • Hardware discounted

Treatwell

Free
  • FreeFree
    • Online booking
    • Business profile
    • 25% commission
  • Premium$49/month
    • Everything in Free
    • 15% commission
    • Advanced analytics

Which should you pick?

Choose SpotOn if

  • You need cloud pos.
  • You work on Web, iOS, Android.
  • You also want online ordering.
SpotOn review

Choose Treatwell if

  • You need online booking platform.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want business profile.
Treatwell review

Questions people ask

Is SpotOn or Treatwell better?
Neither clearly leads. SpotOn starts at On request and Treatwell at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SpotOn or Treatwell?
Treatwell has a free tier; the other does not. Paid plans start at On request for SpotOn and Free for Treatwell.
Does SpotOn or Treatwell run on more platforms?
SpotOn runs on Web, iOS, Android. Treatwell runs on Web, Ios, Android.
Can I use Treatwell for free?
Yes. Treatwell has a free tier, so you can try it without paying. SpotOn starts at On request.
What is SpotOn best used for?
SpotOn is most often used for point of sale, order management, inventory control, staff scheduling. Of those, point of sale and order management are not what Treatwell is typically brought in for.
What can SpotOn do that Treatwell cannot?
SpotOn covers Cloud POS, Online ordering, Reservations, Loyalty programs. Treatwell covers Online booking platform, Business profile, Customer reviews, Appointment management. Both handle Google, Web support, Ios support, Android support.

Answered from the vendors’ own pages

SpotOn: What hardware does SpotOn require?

SpotOn provides proprietary hardware including countertop terminals (Station 15 at $750), tableside handhelds ($297), and kitchen display systems. All hardware is included with the All-In Plan or purchased separately with other plans.

Source
SpotOn: Does SpotOn have online ordering?

Yes, SpotOn offers commission-free online ordering with a white-label app option and integration into their Core Bundle. The system supports QR code ordering and digital menus.

Source
SpotOn: What payment processing fees does SpotOn charge?

Fees vary by plan. All-In Plan: 2.79% + $0.20 for card-present transactions. POS Essentials: 2.45% + $0.15. Business or custom plans offer negotiated rates.

Source
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