LiveAgent vs Chatwoot
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose LiveAgent if you need Ticketing system and prefer a free starting option. Choose Chatwoot if you prioritize Live chat and want a free tier to start. Both are rated 4.5/5 by users.
LiveAgent vs Chatwoot: At a Glance
Feature Comparison: LiveAgent vs Chatwoot
| Feature | LiveAgent | Chatwoot |
|---|---|---|
| Ticketing system | ||
| Live chat | ||
| Call center | ||
| Social media | ||
| Knowledge base | ||
| Customer portal | ||
| WordPress | ||
| Shopify | ||
| Magento | ||
| Slack | ||
| Zapier | ||
| GDPR | ||
| SSL | ||
| 2FA | ||
| Web support | ||
| Email inbox | ||
| Social channels | ||
| Chatbots | ||
| Reports | ||
| Telegram | ||
| Line | ||
| Data ownership | ||
| Role-based access |
LiveAgent vs Chatwoot: Pricing Breakdown
LiveAgent Pricing
Model: per-agent
- 7-day ticket history
- 1 chat button
- 1 email account
- Unlimited ticket history
- 3 email accounts
- Customer portal
- Call center
- 10 email accounts
- Advanced reporting
- Everything unlimited
- Senior account manager
- White glove setup
Chatwoot Pricing
Model: freemium
- Unlimited agents
- All features
- Full data control
- Hosted solution
- Email support
- Basic features
- Priority support
- Advanced features
- SSO
- Custom deployment
- SLA
- Dedicated support
Pros and Cons
LiveAgent
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Ticketing system functionality
- Strong Live chat functionality
Cons
- May require time to learn advanced features
Chatwoot
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Self-hosted)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email inbox functionality
Cons
- May require time to learn advanced features
Who Should Use LiveAgent vs Chatwoot?
Choose LiveAgent if you:
- Need Ticketing system
- Want to start for free
- Work primarily on Web and Ios
- Value Live chat
Choose Chatwoot if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email inbox
Frequently Asked Questions: LiveAgent vs Chatwoot
Is LiveAgent better than Chatwoot?
It depends on your needs. LiveAgent has a 4.5/5 user rating while Chatwoot has 4.5/5. LiveAgent excels in Ticketing system and Live chat, while Chatwoot stands out with Live chat and Email inbox. Consider your budget (Free vs Free), platform needs, and specific feature requirements.
Which is cheaper, LiveAgent or Chatwoot?
LiveAgent offers a free plan and starts at Free. Chatwoot offers a free plan and starts at Free. Compare the specific plan features to determine the best value for your use case.
Can I use LiveAgent and Chatwoot together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between LiveAgent and Chatwoot?
The key differences include: pricing model (per-agent vs freemium), platform support (Web, Ios, Android vs Web, Ios, Android, Self-hosted), and feature focus. LiveAgent emphasizes Ticketing system, Live chat, Call center while Chatwoot focuses on Live chat, Email inbox, Social channels. User ratings differ slightly: 4.5 vs 4.5 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both LiveAgent and Chatwoot.