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Software · head to head

Airbase vs Kustomer

Airbase logo

Airbase

Software

The first all-in-one spend management platform

From
$29/month
Rated
-
Full reviewWebsite
Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Airbase airbase was acquired by Paylocity; its pricing page now redirects to paylocity.com/pricing and the product is marketed as 'Airbase, a Paylocity Company' within Paylocity's HCM platform rather than as a standalone product.; Kustomer pricing not published; requires customised sales assessment and quote for exact costs
  • They diverge on capability: Airbase covers Corporate cards, Kustomer covers Unified customer view.

Where they differ

Only the attributes on which Airbase and Kustomer actually diverge.

Attributes where Airbase and Kustomer differ
AttributeAirbaseKustomer
Starting price$29/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidWeb, Cloud
Founded20172015

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Airbase

  • Corporate cards
  • Bill payments
  • Expense management
  • Procurement
  • Approvals
  • NetSuite
  • Sage Intacct
  • QuickBooks

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Shopify
  • Magento

Both cover

  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Airbase

  • Spend managementnot Kustomer
  • Expense reportingnot Kustomer
  • Vendor paymentsnot Kustomer

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Airbase
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Airbase
  • Enterprises seeking customer 360 views and advanced workflow automationnot Airbase

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Airbase

  • Airbase was acquired by Paylocity; its pricing page now redirects to paylocity.com/pricing and the product is marketed as 'Airbase, a Paylocity Company' within Paylocity's HCM platform rather than as a standalone product.

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Pricing, plan by plan

Airbase

$29/month
  • StandardFree
    • Corporate cards
    • Expense reports
    • Bill pay
  • Premium$10/month
    • Advanced approvals
    • NetSuite sync
    • Procurement
  • Enterprise$undefined/month
    • Custom workflows
    • API access
    • Dedicated support

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Which should you pick?

Choose Airbase if

  • You need corporate cards.
  • You work on Web, Ios, Android.
  • You also want bill payments.
Airbase review

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Questions people ask

Is Airbase or Kustomer better?
Neither clearly leads. Airbase starts at $29/month and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Airbase or Kustomer?
Airbase starts at $29/month and Kustomer at On request.
Does Airbase or Kustomer run on more platforms?
Airbase runs on Web, Ios, Android. Kustomer runs on Web, Cloud.
What is Airbase best used for?
Airbase is most often used for spend management, expense reporting, vendor payments. Of those, spend management and expense reporting are not what Kustomer is typically brought in for.
What can Airbase do that Kustomer cannot?
Airbase covers Corporate cards, Bill payments, Expense management, Procurement. Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Both handle PCI DSS, Web support, Ios support, Android support.
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