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Technology · head to head

Intercom vs Miro

Intercom logo

Intercom

Technology

The only AI customer service solution you need

From
Free
Rated
-
Full reviewWebsite
Miro logo

Miro

Technology

The visual workspace for innovation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Intercom pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult; Miro free tier limited to 3 editable boards; additional boards must be shared as read-only
  • They diverge on capability: Intercom covers AI-powered inbox, Miro covers Infinite canvas.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Intercom and Miro actually diverge.

Attributes where Intercom and Miro differ
AttributeIntercomMiro
Pricing modelUnknownfreemium
PlatformsWeb, iOS, AndroidWeb

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Technology), founded (2011).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Intercom

  • AI-powered inbox
  • Live chat
  • Chatbots
  • Help center
  • Product tours
  • Customer data platform
  • Automation
  • Mobile SDKs

Only in Miro

  • Infinite canvas
  • Real-time collaboration
  • Digital sticky notes
  • Diagramming
  • Mind mapping
  • Video chat
  • Screen sharing
  • Templates

Both cover

  • Slack
  • Jira
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Intercom

  • Customer supportnot Miro
  • Lead generationnot Miro
  • User onboardingnot Miro
  • Product adoptionnot Miro
  • Customer engagementnot Miro

Miro

  • Collaborative whiteboarding and diagrammingnot Intercom
  • Team brainstorming and ideation sessionsnot Intercom
  • Project planning and workflow visualisationnot Intercom
  • Remote team collaborationnot Intercom

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Intercom

  • Pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult
  • API rate limited to 1,000 calls per minute, which may constrain integrations for high-volume data users
  • Does not support multiple language versions of knowledge base articles, requiring creation of duplicate articles for each language

Miro

  • Free tier limited to 3 editable boards; additional boards must be shared as read-only
  • AI credits heavily restricted: 25 credits per member per month on Starter, 50 on Business
  • Enterprise plan requires minimum 30 members
  • Large projects with numerous nested objects may impact performance on lower tiers

Pricing, plan by plan

Intercom

Free
  • Essential$29/month
    • Fin AI Agent
    • Messenger
    • Shared inbox
  • Advanced$85/month
    • Multiple team inboxes
    • Workflow automation
    • Round robin assignment
  • Expert$132/month
    • SSO
    • HIPAA support
    • SLAs

Miro

Free
  • FreeFree
    • 3 editable boards
    • 7,000+ templates
    • Multiple formats (Docs, Tables, Slides, Kanban)
  • Starter$8/month
    • Unlimited boards
    • Visitor editing
    • High-resolution exports
  • Business$20/month
    • Unlimited workspaces
    • Unlimited guests
    • 4,700+ diagramming shapes
  • Enterprise$null/mo
    • Custom pricing from 30 members
    • Enterprise-grade security
    • Regional data hosting

Which should you pick?

Choose Intercom if

  • You need ai-powered inbox.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want live chat.
Intercom review

Choose Miro if

  • You need infinite canvas.
  • You want to start without paying.
  • You also want real-time collaboration.
Miro review

Questions people ask

Is Intercom or Miro better?
Neither clearly leads. Intercom starts at Free and Miro at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Intercom or Miro?
Intercom starts at Free and Miro at Free.
Does Intercom or Miro run on more platforms?
Intercom runs on Web, iOS, Android. Miro runs on Web.
Can I use Intercom for free?
Both have a free tier, so you can try either at no cost before committing.
What is Intercom best used for?
Intercom is most often used for customer support, lead generation, user onboarding, product adoption. Of those, customer support and lead generation are not what Miro is typically brought in for.
What can Intercom do that Miro cannot?
Intercom covers AI-powered inbox, Live chat, Chatbots, Help center. Miro covers Infinite canvas, Real-time collaboration, Digital sticky notes, Diagramming. Both handle Slack, Jira, SOC2, GDPR.

Answered from the vendors’ own pages

Intercom: Is there a free tier and what are the limitations?

Intercom offers a 14-day free trial with no credit card required and access to all features and add-ons. After trial, Essential plan starts at $29/seat/month. Free Lite seats are available on paid plans: 20 with Advanced, 50 with Expert.

Source
Miro: How much does Miro cost per month?

Miro offers Free (no cost), Starter at $8/month per member (billed yearly), Business at $20/month per member (billed yearly), and Enterprise with custom pricing from 30 members.

Source
Intercom: Does Intercom support single sign-on (SSO)?

Yes, Intercom supports SAML SSO with identity provider integration, but it is only available on the Expert plan ($132+/seat/month). SSO also works with Intercom's mobile apps on iOS and Android.

Source
Miro: Is there a free version of Miro?

Yes, Miro's Free plan includes 3 editable boards, 7,000+ templates, multiple formats, limited AI trial, 250+ integrations, and 100 MCP calls per day.

Source
Intercom: Can I export my data from Intercom?

Yes. You can export conversations in CSV format via the Data Export feature in Reports, apply filters to refine exports, and use the REST API to programmatically access conversation and customer data.

Source
Miro: Do organizations get discounts on Miro?

Miro offers education and nonprofit discounts, as well as startup credits of $500-$1,000 for eligible startups.

Source
Intercom: What would a team of 10 cost on Intercom?

Minimum cost would be $290/month for 10 Essential seats at $29/seat/month. Advanced plan costs $850/month for 10 seats. Prices increase with additional add-ons like Fin AI ($0.99 per resolution), SMS, WhatsApp, or email campaigns.

Source
Miro: How does annual billing compare to monthly billing?

Annual billing saves 20% compared to monthly billing across all paid tiers on Miro.

Source
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