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Software · head to head

Healthgrades vs BetterHelp

H

Healthgrades

Software

Provider search and ratings platform for patients

From
Free
Rated
-
Full reviewWebsite
BetterHelp logo

BetterHelp

Software

Online therapy and counseling services

From
$50/week
Rated
-
Full reviewWebsite

The short version

  • Only Healthgrades has a free tier, so it costs nothing to try first.
  • Each has a real cost: Healthgrades healthgrades is free for consumers and monetizes through a separate B2B arm (b2b.healthgrades.com) selling 'Claim your profile' provider listings, health-system quality solutions, and life-sciences advertiser placements, none of which publish public pricing, per the vendor's own site structure.; BetterHelp pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations
  • They diverge on capability: Healthgrades covers Provider Search, BetterHelp covers Video Sessions.

Where they differ

Only the attributes on which Healthgrades and BetterHelp actually diverge.

Attributes where Healthgrades and BetterHelp differ
AttributeHealthgradesBetterHelp
Starting priceFree$50/week
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsWeb, MobileWeb, iOS, Android
Founded19982013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Healthgrades

  • Provider Search
  • Reviews and Ratings
  • Appointment Booking
  • Provider Profiles
  • Insurance Verification
  • Practice management systems

Only in BetterHelp

  • Video Sessions
  • Phone Sessions
  • Messaging
  • Journaling
  • Worksheets

Both cover

  • HIPAA
  • Cloud deployment
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Healthgrades

  • Patient Carenot BetterHelp
  • Medical Recordsnot BetterHelp
  • Practice Managementnot BetterHelp
  • Telehealthnot BetterHelp

BetterHelp

  • Online therapy with licensed mental health professionalsnot Healthgrades
  • Flexible scheduling with messaging, video, phone, and live chat optionsnot Healthgrades
  • Access to 150+ worksheets and therapy support modulesnot Healthgrades
  • Weekly free group seminars with expert therapistsnot Healthgrades

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Healthgrades

  • Healthgrades is free for consumers and monetizes through a separate B2B arm (b2b.healthgrades.com) selling 'Claim your profile' provider listings, health-system quality solutions, and life-sciences advertiser placements, none of which publish public pricing, per the vendor's own site structure.

BetterHelp

  • Pricing from $50-$90 per week billed every 4 weeks with location and therapist availability variations
  • Not suitable for minors or those under legal guardianship
  • Cannot provide official diagnoses, fulfill court orders, or prescribe medication
  • Requires reliable internet access; not appropriate for emergency or crisis situations

Pricing, plan by plan

Healthgrades

Free
  • PatientFree
    • Find doctors
    • Read reviews
    • Book appointments

BetterHelp

$50/week

No published plan breakdown. See the BetterHelp review.

Which should you pick?

Choose Healthgrades if

  • You need provider search.
  • You want to start without paying.
  • You work on Web, Mobile.
  • You also want reviews and ratings.
Healthgrades review

Choose BetterHelp if

  • You need video sessions.
  • You work on Web, iOS, Android.
  • You also want phone sessions.
BetterHelp review

Questions people ask

Is Healthgrades or BetterHelp better?
Neither clearly leads. Healthgrades starts at Free and BetterHelp at $50/week, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Healthgrades or BetterHelp?
Healthgrades has a free tier; the other does not. Paid plans start at Free for Healthgrades and $50/week for BetterHelp.
Does Healthgrades or BetterHelp run on more platforms?
Healthgrades runs on Web, Mobile. BetterHelp runs on Web, iOS, Android.
Can I use Healthgrades for free?
Yes. Healthgrades has a free tier, so you can try it without paying. BetterHelp starts at $50/week.
What is Healthgrades best used for?
Healthgrades is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what BetterHelp is typically brought in for.
What can Healthgrades do that BetterHelp cannot?
Healthgrades covers Provider Search, Reviews and Ratings, Appointment Booking, Provider Profiles. BetterHelp covers Video Sessions, Phone Sessions, Messaging, Journaling. Both handle HIPAA, Cloud deployment, Web support, Mobile support.
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