Softwr

Software · head to head

Grafana Cloud vs Sync.com

Grafana Cloud logo

Grafana Cloud

Software

Composable observability platform

From
Free
Rated
-
Full reviewWebsite
Sync.com logo

Sync.com

Software

Cloud storage, backup and sharing with end-to-end encryption

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Grafana Cloud has a free tier, so it costs nothing to try first.
  • Each has a real cost: Grafana Cloud active Series (AS) billing model is difficult to predict and control; misconfiguration can cause sudden spikes and unexpected bills; Sync.com all Teams plans require a minimum of 3 users

Where they differ

Only the attributes on which Grafana Cloud and Sync.com actually diverge.

Attributes where Grafana Cloud and Sync.com differ
AttributeGrafana CloudSync.com
Starting priceFreeOn request
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb (Chrome, Edge, Firefox, Safari), APIWeb
Founded2014Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Grafana Cloud

  • Grafana Dashboards
  • Prometheus Metrics
  • Loki Logs
  • Tempo Traces
  • Alerting
  • OnCall
  • Synthetic Monitoring
  • Incident Management

Only in Sync.com

Nothing recorded that Grafana Cloud does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Grafana Cloud

  • Infrastructure monitoringnot Sync.com
  • Application monitoringnot Sync.com
  • Log aggregationnot Sync.com
  • Distributed tracingnot Sync.com

Sync.com

No use cases recorded yet. See the Sync.com review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Grafana Cloud

  • Active Series (AS) billing model is difficult to predict and control; misconfiguration can cause sudden spikes and unexpected bills
  • Reduced control and customization compared to self-hosted Grafana instances
  • Data sovereignty concerns for organizations requiring on-premises data retention
  • Limited reporting types compared to traditional BI tools for compliance and audit requirements

Sync.com

  • All Teams plans require a minimum of 3 users
  • The advertised low monthly rate (e.g. $4/month for Teams 1TB) is a promotional annual rate described as 50% off; the standard monthly price is $8/month without the promotion
  • Enterprise pricing for 100+ users is custom and requires contacting a dedicated account manager

Pricing, plan by plan

Grafana Cloud

Free
  • FreeFree
    • 10k active series (metrics)
    • 50GB logs/traces per month
    • 3 active users
  • Pro$19/month
    • Usage-based pricing beyond free tier
    • 8 USD per active visualization user
    • Included Grafana Alerting
  • Enterprise$25000/year
    • Minimum annual commitment
    • Full-service deployment options
    • Premium support

Sync.com

On request

No published plan breakdown. See the Sync.com review.

Which should you pick?

Choose Grafana Cloud if

  • You need grafana dashboards.
  • You want to start without paying.
  • You work on Web (Chrome, Edge, Firefox, Safari), API.
  • You also want prometheus metrics.
Grafana Cloud review

Choose Sync.com if

Nothing in the data separates Sync.com from Grafana Cloud on the points above - pick on price and on how each one feels to use.

Sync.com review

Questions people ask

Is Grafana Cloud or Sync.com better?
Neither clearly leads. Grafana Cloud starts at Free and Sync.com at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Grafana Cloud or Sync.com?
Grafana Cloud has a free tier; the other does not. Paid plans start at Free for Grafana Cloud and On request for Sync.com.
Does Grafana Cloud or Sync.com run on more platforms?
Grafana Cloud runs on Web (Chrome, Edge, Firefox, Safari), API. Sync.com runs on Web.
Can I use Grafana Cloud for free?
Yes. Grafana Cloud has a free tier, so you can try it without paying. Sync.com starts at On request.
What is Grafana Cloud best used for?
Grafana Cloud is most often used for infrastructure monitoring, application monitoring, log aggregation, distributed tracing. Of those, infrastructure monitoring and application monitoring are not what Sync.com is typically brought in for.
What can Grafana Cloud do that Sync.com cannot?
Grafana Cloud covers Grafana Dashboards, Prometheus Metrics, Loki Logs, Tempo Traces.

Answered from the vendors’ own pages

Grafana Cloud: What are the exact limits of Grafana Cloud's free tier?

Grafana Cloud free tier includes 10,000 active series for metrics, 50GB logs and traces per month, 3 active visualization users, and 14-day retention with community support. No credit card required.

Source
Grafana Cloud: How is Grafana Cloud billed, and what are the per-unit costs?

Grafana Cloud Pro tier starts at $19/month platform fee plus usage-based charges. Metrics cost $6.50 per 1,000 active series above free limits, logs and traces are charged per GB ingested, and visualization users are $8 per active user.

Source
Grafana Cloud: Can I use Grafana Cloud for open-source Grafana deployments?

Grafana Cloud is the managed cloud service version. Open-source Grafana is free and can be self-hosted indefinitely on your own infrastructure.

Source
Grafana Cloud: What observability signals does Grafana Cloud include?

Grafana Cloud includes metrics (via Mimir), logs (via Loki), traces (via Tempo), profiles, and synthetics, with unified querying and visualization across all signals.

Source
Grafana Cloud: Does Grafana Cloud include alerting and how is it priced?

Yes, Grafana Alerting is included at no additional charge across all tiers. Rule storage, evaluation, and notification delivery are covered by the platform fee with no per-alert or per-notification fees.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Grafana Cloud

More on Sync.com

Keep looking

Other head to heads