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Software · head to head

Gladly vs Superhuman

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Superhuman logo

Superhuman

Software

The fastest email experience ever made

From
$30/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Superhuman high pricing compared to free alternatives like Gmail
  • They diverge on capability: Gladly covers Lifelong conversation, Superhuman covers Blazing fast performance.

Where they differ

Only the attributes on which Gladly and Superhuman actually diverge.

Attributes where Gladly and Superhuman differ
AttributeGladlySuperhuman
Starting price$180/month$30/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, iOS
Founded20142015

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Magento

Only in Superhuman

  • Blazing fast performance
  • Keyboard-first design
  • AI-powered triage
  • Split inbox
  • Read statuses
  • Remind me later
  • Social insights
  • Calendar integration

Both cover

  • Salesforce
  • SOC2
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Superhuman
  • Handling support conversations across voice, messaging and emailnot Superhuman

Superhuman

  • Email managementnot Gladly
  • Inbox zeronot Gladly
  • Team collaborationnot Gladly
  • Sales outreachnot Gladly
  • Executive communicationnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Superhuman

  • High pricing compared to free alternatives like Gmail
  • Lacks unified inbox for managing multiple email accounts in a single view
  • Limited calendar functionality compared to dedicated scheduling tools
  • No native task management features

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Superhuman

$30/month
  • Starter$30/month
    • Email productivity
    • Superhuman AI
    • Team collaboration
  • Business$40/month
    • Auto Drafts
    • Ask AI
    • CRM integrations

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Superhuman if

  • You need blazing fast performance.
  • You work on Web, iOS.
  • You also want keyboard-first design.
Superhuman review

Questions people ask

Is Gladly or Superhuman better?
Neither clearly leads. Gladly starts at $180/month and Superhuman at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Superhuman?
Gladly starts at $180/month and Superhuman at $30/month.
Does Gladly or Superhuman run on more platforms?
Gladly runs on Web, Ios, Android. Superhuman runs on Web, iOS.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Superhuman is typically brought in for.
What can Gladly do that Superhuman cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Superhuman covers Blazing fast performance, Keyboard-first design, AI-powered triage, Split inbox. Both handle Salesforce, SOC2, Web support.

Answered from the vendors’ own pages

Superhuman: How much does Superhuman cost?

Superhuman offers three plans: Starter at $30/user/month, Business at $40/user/month, and Enterprise with custom pricing. Annual billing provides approximately 16.7% savings, bringing the Starter plan to $25/month.

Source
Superhuman: What email platforms does Superhuman work with?

Superhuman is compatible with Gmail and Outlook, and integrates with Google Calendar and Akiflow for calendar and task planning workflows.

Source
Superhuman: Does the Business plan include CRM integrations?

Yes, the Business plan at $40/month unlocks CRM integrations with HubSpot and Salesforce, along with advanced AI features like Auto Drafts and Ask AI.

Source
Superhuman: What happened to Superhuman after the Grammarly acquisition?

Superhuman was acquired by Grammarly on July 1, 2025. The company now operates under the Superhuman name while integrating with Grammarly's AI platform.

Source
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