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Customer Support · head to head

Customerly vs Superhuman

Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite
Superhuman logo

Superhuman

Technology

The fastest email experience ever made

From
$30/month
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale; Superhuman high pricing compared to free alternatives like Gmail
  • They diverge on capability: Customerly covers Live chat, Superhuman covers Blazing fast performance.

Where they differ

Only the attributes on which Customerly and Superhuman actually diverge.

Attributes where Customerly and Superhuman differ
AttributeCustomerlySuperhuman
Starting priceFree$30/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, iOS
CategoryCustomer SupportTechnology

Identical on both: user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • WordPress
  • Shopify

Only in Superhuman

  • Blazing fast performance
  • Keyboard-first design
  • AI-powered triage
  • Split inbox
  • Read statuses
  • Remind me later
  • Social insights
  • Calendar integration

Both cover

  • Slack
  • 2FA
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Customerly

  • Customer supportnot Superhuman
  • Lead generationnot Superhuman
  • Email marketingnot Superhuman
  • Customer feedbacknot Superhuman

Superhuman

  • Email managementnot Customerly
  • Inbox zeronot Customerly
  • Team collaborationnot Customerly
  • Sales outreachnot Customerly
  • Executive communicationnot Customerly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Superhuman

  • High pricing compared to free alternatives like Gmail
  • Lacks unified inbox for managing multiple email accounts in a single view
  • Limited calendar functionality compared to dedicated scheduling tools
  • No native task management features

Pricing, plan by plan

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Superhuman

$30/month
  • Starter$30/month
    • Email productivity
    • Superhuman AI
    • Team collaboration
  • Business$40/month
    • Auto Drafts
    • Ask AI
    • CRM integrations

Which should you pick?

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Choose Superhuman if

  • You need blazing fast performance.
  • You work on Web, iOS.
  • You also want keyboard-first design.
Superhuman review

Questions people ask

Is Customerly or Superhuman better?
Neither clearly leads. Customerly starts at Free and Superhuman at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customerly or Superhuman?
Customerly has a free tier; the other does not. Paid plans start at Free for Customerly and $30/month for Superhuman.
Does Customerly or Superhuman run on more platforms?
Customerly runs on Web, Ios, Android. Superhuman runs on Web, iOS.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Superhuman starts at $30/month.
What is Customerly best used for?
Customerly is most often used for customer support, lead generation, email marketing, customer feedback. Of those, customer support and lead generation are not what Superhuman is typically brought in for.
What can Customerly do that Superhuman cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center. Superhuman covers Blazing fast performance, Keyboard-first design, AI-powered triage, Split inbox. Both handle Slack, 2FA, Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Superhuman: How much does Superhuman cost?

Superhuman offers three plans: Starter at $30/user/month, Business at $40/user/month, and Enterprise with custom pricing. Annual billing provides approximately 16.7% savings, bringing the Starter plan to $25/month.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Superhuman: What email platforms does Superhuman work with?

Superhuman is compatible with Gmail and Outlook, and integrates with Google Calendar and Akiflow for calendar and task planning workflows.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Superhuman: Does the Business plan include CRM integrations?

Yes, the Business plan at $40/month unlocks CRM integrations with HubSpot and Salesforce, along with advanced AI features like Auto Drafts and Ask AI.

Source
Superhuman: What happened to Superhuman after the Grammarly acquisition?

Superhuman was acquired by Grammarly on July 1, 2025. The company now operates under the Superhuman name while integrating with Grammarly's AI platform.

Source
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