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Customer Support · head to head

Amazon Connect vs Things 3

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Things 3 logo

Things 3

Customer Support

The award-winning personal task manager

From
$9.99/one-time
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Things 3 no team collaboration, task sharing, or task assignment features
  • They diverge on capability: Amazon Connect covers Voice, Things 3 covers Today view.

Where they differ

Only the attributes on which Amazon Connect and Things 3 actually diverge.

Attributes where Amazon Connect and Things 3 differ
AttributeAmazon ConnectThings 3
Starting priceFree$9.99/one-time
Pricing modelusage-basedUnknown
Free tierYesNo
PlatformsWebmacOS, iOS, iPadOS, watchOS, visionOS
CategoryCustomer SupportUnknown
Founded20062004

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Things 3

  • Today view
  • Projects and areas
  • Quick entry
  • Tags
  • Calendar integration
  • Apple Calendar
  • Siri
  • Shortcuts

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Things 3
  • Voice, chat, email and SMS in one queuenot Things 3
  • Conversational analytics and agent assistnot Things 3
  • Outbound campaigns and automated contactnot Things 3
  • Workforce scheduling for contact centre agentsnot Things 3

Things 3

  • Schedulingnot Amazon Connect
  • Appointment bookingnot Amazon Connect
  • Time trackingnot Amazon Connect
  • Resource managementnot Amazon Connect
  • Team coordinationnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Things 3

  • No team collaboration, task sharing, or task assignment features
  • Apple ecosystem only, with no Windows, Android, or web version
  • No third-party app integrations beyond Apple's ecosystem
  • Cannot attach files or images to tasks, only text notes
  • No time blocking or calendar integration for scheduling tasks into specific time slots

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Things 3

$9.99/one-time
  • iPhone/Watch$9.99/one-time
  • iPad$19.99/one-time
  • Mac$49.99/one-time

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Things 3 if

  • You need today view.
  • You work on macOS, iOS, iPadOS, watchOS, visionOS.
  • You also want projects and areas.
Things 3 review

Questions people ask

Is Amazon Connect or Things 3 better?
Neither clearly leads. Amazon Connect starts at Free and Things 3 at $9.99/one-time, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Things 3?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and $9.99/one-time for Things 3.
Does Amazon Connect or Things 3 run on more platforms?
Amazon Connect runs on Web. Things 3 runs on macOS, iOS, iPadOS, watchOS, visionOS.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. Things 3 starts at $9.99/one-time.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Things 3 is typically brought in for.
What can Amazon Connect do that Things 3 cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Things 3 covers Today view, Projects and areas, Quick entry, Tags.

Answered from the vendors’ own pages

Things 3: Does Things 3 support team collaboration?

No. Things 3 is designed for individual use only with no task sharing, team workspaces, task assignment, or commenting features.

Source
Things 3: What platforms does Things 3 run on?

Things 3 is exclusive to Apple devices: macOS, iOS, iPadOS, watchOS, and visionOS. There is no Windows, Android, or web version.

Source
Things 3: How much does Things 3 cost?

Things 3 uses a one-time purchase model: $9.99 for iPhone/Watch, $19.99 for iPad, and $49.99 for Mac. Total cost for all platforms is approximately $80 with no subscription required.

Source
Things 3: Does Things 3 sync across devices?

Yes. Things Cloud keeps your to-dos in sync across all your Apple devices automatically. There is no extra cost for cloud synchronization.

Source
Things 3: Can you attach files or images to tasks in Things 3?

No. Things 3 does not support attachments. You can only add notes (text) to tasks.

Source
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Related pages

More on Amazon Connect

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